Jordan Jagielski

I was born in Worcester, MA and have lived in Massachusetts my entire life. I'm a bit of a nerd so I love to play video games, read and learn about what's going on around the world. I love work that involves systems support and technology. I'm also passionate about helping others and making a difference where I can.

At the moment, I'm seeking new opportunities and hope to find the perfect fit for me.

I'm always open to learning new skills and learn as much as I can so I can be a good fit and valuable asset to the companies I work for.

I believe it's important to treat others the way you wish to be treated, so I will often go out of my way to assist others when I can, I hope to continue being able to do that in life and in future careers.

Benefits & Eligibility Specialist I: C September 2023-May 2024

Commonwealth of Massachusetts

• Assist individuals and families, individuals with disabilities, and others to determine initial and continued eligibility for MassHealth benefits.
• Process and administer assigned cases via phone and review documents for potential applications in-person.
• Assist members to navigate and complete online applications.
• Evaluate and review submitted documents to ensure accuracy and completeness of information.
• Validate customer demographic, financial, and background data through contacting applicants and collateral sources.
• Provide requested services and appropriate referrals for customers to external programs for which they may qualify.
• Represent the agency at hearings and explain eligibility determinations.
• Reconcile MassHealth case information with information from other agencies and sources.
• Respond to customer inquiries and provide information regarding eligibility requirements.
• Provide quality customer service by responding to inquiries in a professional, efficient, and courteous manner.

Consumer Loans Systems Specialist I August 2021-September 2023

Digital Federal Credit Union

• Prepare and analyze monthly, quarterly and annual reporting requirements
• Ensure accuracy and timeliness of the preparation of reporting requirements, assigned analysis and projects
• Utilize statistical data and analysis to make recommendations for lending strategies, create enhanced loan queues to properly manage volume and other various matters
• Enhance, improve and maintain written procedures for the Consumer Lending department
• Assist system maintenance and upgrades; including testing, internal communications and deployment
• Make recommendations to improve the Consumer Loan processes and proactively work towards a consistent high level of excellence
• Perform a variety of additional duties including, but not limited to: performing testing for systems upgrades and completing a variety of daily reports as requested by Management

Fitchburg State University, Fitchburg, MA 

Bachelor of Science in Human Services May 2021

• GPA: 3.64 | Magna Cum Laude

Dean’s List: Spring 2019-Spring 2020 President’s List: Fall 2020-Spring 2021