Jordyn A

Friendly and dependable customer-service professional with experience in retail, reception, and administrative support. Skilled at welcoming guests, answering questions, and providing clear information in fast-paced environments. Known for strong communication, problem-solving, and multitasking abilities, with a proven track record of creating positive experiences that build customer loyalty.

Quick to learn new systems and adaptable to a variety of settings, from busy storefronts to office reception areas.

Front Desk Receptionist at ROYAL OAK DENTAL (2024-06 – Present)

• Greet patients warmly, verify insurance and personal information, and update electronic health records (EHR) prior to appointments.
• Collect co-pays and outstanding balances while explaining billing details and insurance coverage.
• Prepare and maintain patient files, consent forms, and HIPAA-compliant records.
• Handle patient concerns and schedule adjustments with professionalism to maintain a positive patient experience.
• Manage a multi-provider calendar, scheduling and confirming appointments.

Beauty Advisor at ULTA BEAUTY, INC. (2023-07 – 2024-06)

• Stay current on new launches, promotions, and seasonal campaigns to provide up-to-date advice.
• Operate POS systems to process cash, credit, gift card, and loyalty rewards transactions accurately.
• Enroll customers in Ultamate Rewards and explain membership benefits to encourage repeat business.
• Handle returns, exchanges, and customer concerns professionally to ensure high guest satisfaction.
• Assisted customers with product selection, providing personalized shade and color matching for foundation, concealer, and other cosmetics.

Babysitting at SELF-EMPLOYED (2021-09 – 2023-05)

• Planned and supervised age-appropriate activities—crafts, games, outdoor play.
• Handled light household tasks such as tidying play areas and loading dishes to keep common spaces organized.
• Prepared simple meals and snacks while accommodating dietary preferences and allergies.
• Provided attentive care for children ages 2–6, ensuring a safe environment.

Business Administration in Business Administration – Oakland Community College (2027-05)

High School Diploma – Royal Oak High School (2024-05)