Jordyn Pointer

Built strong relationships with clients through exceptional customer service, resulting in a loyal customer base Handled cash, performed opening and closing duties daily Demonstrated extensive knowledge of skincare, makeup, and haircare products to educate clients on the benefits and usage

Color Consultant/ASM - Sally Beauty - Decatur, TX

(2024-07)

• Built strong relationships with clients through exceptional customer service, resulting in a loyal customer base
• Handled cash, performed opening and closing duties daily
• Demonstrated extensive knowledge of skincare, makeup, and haircare products to educate clients on the benefits and usage
• Stayed up-to-date with the latest trends in the beauty industry to provide informed recommendations to clients
• Collaborated with team members to create visually appealing displays that attracted customers' attention and increased product visibility
• Assisted in inventory management by monitoring stock levels, placing orders for replenishment, and conducting regular audits
• Resolved customer complaints or concerns promptly and professionally, ensuring high levels of satisfaction
• Participated in training programs provided by cosmetic brands to enhance product knowledge and stay updated on new launches
• Maintained a clean and organized work area, including display counters, shelves, testers, and demonstration tools

Housekeeper - Fairfield Inn & Suits - Decatur, TX

(2023-12 - 2024-04)

• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
• Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
• Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors
• Developed strong relationships with regular guests through personalized service
• Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance

Cashier - Lowes Market - Alvord, TX

(2023-05 - 2024-07)

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Performed opening/closing duties including counting money in the register before/after shifts