Jose Osegueda
Customer Service Representative, Backoffice Specialist
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About
Experienced in customer service and client support across tech and real estate platforms. At Roblox, assisted users with account and gameplay issues to maintain a positive player experience. At Zillow, specialized in onboarding by reviewing contracts, creating listings, and ensuring all content met quality standards before publishing. Detail-oriented, adaptable, and committed to delivering excellent service.
Experience
Customer Service Representative at Telus Digital (2023-09 – 2025-04)
Experienced in customer service and client support across tech and real estate platforms. At Roblox, assisted users with account and gameplay issues to maintain a positive player experience. At Zillow, specialized in onboarding by reviewing contracts, creating listings, and ensuring all content met quality standards before publishing. Detail-oriented, adaptable, and committed to delivering excellent service.
Customer Service Representative at Concentrix (2022-07 – 2023-04)
First job experience assisting customers, including specialized service in the Tires and Batteries department. Strong communication skills, attention to detail, and a commitment to high-quality service across diverse settings. Also Membership-based retail warehouse club offering wholesale products and services.
Education
High School Diploma – Colegio Interamericano (2015-01 – 2016-11)
