Josemanuel Romo

Directed and supervised stewarding and bussing teams in a high-volume, fast-paced dining environment, ensuring operational excellence. Coordinated daily workflow, strategically delegated responsibilities, and monitored performance to maximize efficiency and team productivity. Enforced strict sanitation, food safety, and health compliance standards, maintaining exceptional cleanliness and presentation benchmarks.

Team Lead - Stewarding & Bussing Operations at Disneyland (2024-04 – Present)

• Directed and supervised stewarding and bussing teams in a high-volume, fast-paced dining environment, ensuring operational excellence.
• Coordinated daily workflow, strategically delegated responsibilities, and monitored performance to maximize efficiency and team productivity.
• Enforced strict sanitation, food safety, and health compliance standards, maintaining exceptional cleanliness and presentation benchmarks.
• Served as a liaison between management and backline cast members to ensure seamless communication and operational alignment.
• Maintained composure during peak service periods while optimizing table turnover and supporting overall restaurant flow.
• Proactively engaged with guests to anticipate needs, resolve concerns, and deliver elevated service experiences aligned with Disney hospitality standards.
• Fostered a culture of accountability, teamwork, and guest-focused service through leadership by example.

Cashier at Jcpenney (2023-05 – 2025-11)

• Managed high-volume point-of-sale transactions with consistent accuracy and efficiency over nearly three years of service.
• Maintained a balanced cash drawer and ensured full compliance with company cash-handling and loss prevention policies.
• Processed purchases, returns, exchanges, and credit applications while providing professional, solution-focused customer service.
• Educated customers on promotions, loyalty programs, and store credit opportunities to support sales initiatives.
• Build positive customer relationships through clear communication, attentiveness, and strong interpersonal skills.
• Supported store performance during peak seasons and high-traffic events, maintaining composure and productivity under pressure.
• Collaborated with team members to maintain organized checkout areas and overall store presentation standards.

Cashier at Wingstop (2024-05 – 2025-01)

• Greeted and served customers in a friendly and professional manner.
• Teamwork, ability to work effectively in a fast paced team environment, collaborating with colleagues to ensure smooth operations
• Cash handling, handling cash and card transactions, operating a point of sale system and managing cash registers
• Customer service, provide excellent customer service, handle customer complaints, and ensure customer satisfaction
• Up sell

High School Diploma – Warren High School (2019-08 – 2023-06)

– Cal Poly Pomona (2023-08 – 2024-05)