Joseph Andrews
Senior Field Service Engineer
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About
Senior Field Service Engineer with 10+ years of experience supporting enterprise IT infrastructure, including desktops, laptops, POS Systems, and data centers. Certified to work on Lenovo, Dell, and HP products, with a proven track record supporting financial institutions and telecom providers. Skilled in hardware repair, component replacement, and IT deployments.
Experience
Senior Field Service Technician - HEMMERSBACH US LLC
(2022-02)
- Replaced motherboards, CPUs, and other hardware components on desktops, laptops, laptops, and POS systems
- Provided on-site and remote technical support
- Installed and repaired servers and IT equipment
- Troubleshot hardware and software issues
Network Field Service Engineer II - ACUATIVE CORPORATION
(2020-10 - 2022-09)
- Installed and configured Cisco, Juniper, and Aruba equipment
- Maintained LAN/WAN and SD-WAN networks
- Replaced server components and configured firewalls
- Supported enterprise clients including banks and telecom companies
Network Field Service Technician II - COMPUCOM
(2019-06 - 2020-11)
- Repaired PC hardware and performed system reimaging
- Serviced printers and installed servers
- Documented all installations and repairs
Field Technician (1099 Contractor) - TECHLINK SERVICES
(2016-09 - 2019-05)
- Performed installations and hardware repairs on-site
- Diagnosed and resolved technical issues
- Maintained strong customer relations
Education
Bachelor's Degree - Computer Science - University of Phoenix (2015 - 2019)
