Alwi Edano

Results-driven Field Service Engineer with 8+ years of hands-on experience across the GCC region, specializing in the installation, commissioning, and maintenance of complex electronic, electrical, and mechanical systems. Proven expertise in Low Voltage/Medium Voltage (LV/MV) equipment, Building Management Systems (BMS), and advanced fitness machinery. Skilled at minimizing equipment downtime through rigorous preventive and corrective maintenance, rapid fault diagnosis, and strict adherence to safety and quality protocols.

Known for delivering exceptional customer support, providing comprehensive technical training, and building lasting client relationships that drive operational excellence.

Service Engineer at Johnson Health Tech. Co., Ltd. (2025-10 – Present)

• Lead installation, commissioning, and maintenance of specialized fitness and mechanical/electrical equipment across diverse client sites throughout the region.
• Diagnose, troubleshoot, and repair complex technical faults, minimizing operational downtime and sustaining continuous facility performance.
• Execute rigorous preventive maintenance schedules that enhance equipment reliability and extend system lifespans.
• Manage spare parts, tools, and equipment inventory to ensure rapid availability of critical components for on-site service.
• Deliver hands-on training to clients and end-users on correct machinery operation and essential safety procedures.
• Partner cross-functionally with sales, engineering, and technical support teams to resolve complex issues and uphold company quality standards.

Service Engineer at Technogym (2021-03 – 2024-07)

• Managed end-to-end installation, commissioning, and maintenance of connected fitness devices and commercial gym equipment across the region.
• Performed rapid corrective maintenance and remote troubleshooting to restore functionality and reduce equipment downtime.
• Maintained accurate service records, technical reports, and maintenance logs to support organizational tracking and audits.
• Upheld strict compliance with organizational safety standards and quality protocols across all fieldwork and industrial site visits.

Electronic Technician & BMS Operator at Zahran Facilities Management (2019-01 – 2021-01)

• Installed, configured, and commissioned Building Management Systems (BMS), facility controllers, and related electronic equipment.
• Operated BMS software and hardware terminals, resolving network issues to ensure seamless building operations.
• Conducted routine inspections and preventive maintenance on HVAC, lighting, and automated networks, optimizing settings for peak energy efficiency.
• Diagnosed faults in electronic circuits and networked devices, executing precision repairs to restore full system functionality.
• Installed, tested, and troubleshot CCTV systems, advising on camera placement tailored to building architecture to maximize security coverage.

Technical Support Specialist at Amazon (2017-01 – 2019-01)

• Delivered expert post-delivery technical support, guiding customers through installation, commissioning, and troubleshooting of systems.
• Resolved customer inquiries and service requests efficiently, maximizing product uptime and overall customer satisfaction.
• Coordinated with logistics, sales, and technical teams to ensure timely resolution of complaints and technical faults.
• Monitored customer feedback to identify recurring issues, recommending product and service improvements.

Certificate of Education in Electronics Engineering Fundamentals – Elite Bright Solutions LLC (EBSTAC) (2018-07 – 2021-06)

Bachelor of Applied Science (BASc) in Information Technology – Saint Louis University (1998-03 – 2002-03)