Joseph Davis

Results-driven Systems Administrator and IT leader with 20+ years of experience designing, building, and supporting resilient Windows and virtual infrastructure for enterprise and remote-office environments. Deep expertise in Windows Server, VMware, Veeam backup/DR, Office 365/Azure AD, SSO/MFA (Okta), and security/monitoring tools including CrowdStrike and Darktrace. Led server and data migrations for 2,500+ users and implemented backup/replication and DR solutions to strengthen recovery readiness.

Effective team leader and mentor with strong vendor-management and communication skills, experienced delivering projects on schedule and reducing operational risk.

Systems Administrator at Superior Environmental Solutions (2019-09 – Present)

Systems administrator supporting infrastructure and end users in 30+ locations. Responsibilities included but were not limited to the following.

• Designed and built resilient physical and virtual server environments using Windows OS and VMware.
• Implemented Veeam for backup and DR workflows to improve recovery and disaster readiness.
• Administered Active Directory, Group Policy, Azure AD, and Office 365.(Exchange, SharePoint, Teams)
• Implemented NinjaOne SaaS backup for Microsoft 365 tenant.
• Office 365 and data migrations for mergers and acquisitions.
• Led on-prem to SharePoint data migration and post-cut-over support.
• Led SSO/MFA roll out with Okta.
• Administered NinjaOne, Ninite, PrintLogic, Okta, CrowdStrike, and Darktrace Antigena.
• Deployed and supported network printing and Printlogic cloud printing.
• Provided Windows 10/11 desktop support.
• Monitored and triage tickets Jira and Zendesk.
• Mentored junior technicians, and deliver end-user training while documenting processes.

Managed Services Provider at 4BIS.com (2018-11 – 2019-08)

Managed services engineer supporting Office 365, cloud & on-prem server environments, and client-facing infrastructure projects.

• Administered Office 365 environments, led migrations, and managed cloud and on-prem servers to maintain continuity for client operations.
• Built and configured physical and virtual servers, performed network troubleshooting, and managed backup and disaster recovery solutions, including Barracuda email protection.
• Monitored alerts and ticketing systems, triaged incidents, and coordinated vendor communications to speed issue resolution.
• Delivered remote and onsite customer support and managed 3CX phone systems for clients.
• Led Windows 7 and Server 2008 refresh/upgrades and Office 365 roll-outs; performed fiber and CAT6 installation and termination for network installations.

Senior Consultant / Manager / Technical Leader servicing General Electric at Microland Inc. (2013-06 – 2018-08)

Technical team lead for GE remote-office server builds and migrations, supporting large-scale data and printer moves across distributed environments.

• Owned server builds and migrations for GE remote offices, including data and printer migrations for environments supporting 2,500+ users and 200+ printers.
• Led after-hours cut-overs, post-migration support, and user testing; handled AD controller and application server installs.
• Developed standards, process documentation, and testing/validation procedures to improve consistency across deployments.
• Supported export-controlled build and decommission work for physical and virtual servers, including secure OS installation and post-install configuration.
• Managed clustering, storage configuration, and patch/tool deployment for server refresh and transition activities.

Information Security Incident Analyst at Cincinnati Bell Technology Solutions (2013-01 – 2013-06)

Security analyst supporting corporate incident response and remediation efforts.

• Served on the corporate CIRT to analyze and triage security incidents, perform root-cause investigations, and recommend remediation actions.
• Investigated phishing and spam campaigns, coordinated containment with business units, and supported user communications and awareness activities.

L2 GIS Midrange Server Transition Team at Cincinnati Bell Technology Solutions (2008-01 – 2013-01)

Legacy transition role supporting GE Corporate server deployments; installed operating systems and post-install configurations for physical and virtual servers across Windows, Linux, and Solaris environments.

IT Operations Manager at Hewlett Packard (1998-04 – 2008-01)

IT operations leader supporting two sites in a 24x7 environment and serving as the primary escalation point for critical issues.

• Managed 21 Windows servers, backups, firmware and security patching, and application availability across production environments.
• Oversaw desktop support for 100+ workstations and laptops, imaging/deployment, and administration across five domains and networks.
• Led procurement, asset inventory, lifecycle management, and IT projects from concept through implementation.