Joseph Kitchen
Senior Program Manager | Data‑Driven Strategy & Delivery | Healthcare Programs at Scale
Hire this person
Send a job offer directly to this candidate
About
I work across analytics, IT, and clinical teams to move pharmacy-focused programs forward. A lot of my work is translating unclear requests into reporting that supports real business decisions, while helping teams stay aligned and junior staff grow into their roles.
Experience
Senior Program Manager at Blue Cross NC (2021-11 – Present)
- Led delivery across a 13-initiative portfolio, coordinating cross-functional teams and developing junior contributors while shaping requirements and product development.
- Owned design and implementation of reporting and segmentation frameworks that drove clinical prioritization and contributed to $15M+ in savings.
- Established automated reporting infrastructure (Power BI, SQL), standardizing data definitions and reducing manual work by 75% across teams.
- Led executive program reviews, addressing stakeholder pushback and driving alignment on performance decisions through data-backed recommendations.
- Drove prioritization decisions with stakeholders, challenging ambiguous requests and aligning work to high-impact use cases.
- Built team capability by establishing SOPs and mentoring junior program managers to independently own reporting workflows.
Pharmacy Services Coordinator at Blue Cross NC (2019-10 – 2021-11)
- Developed KPI dashboards enabling managers to monitor productivity across 50+ staff and address performance gaps.
- Built financial and operational models used by leadership to guide budgeting and resource allocation across four teams.
- Redesigned staffing model to reflect evolving workload, informing leadership decisions on resourcing strategy.
Safety Administrator at PPD (2019-01 – 2019-09)
- Identified documentation risks across global clinical research projects, supporting audit readiness and regulatory compliance.
Senior Pharmacy Technician at Walgreens (2013-08 – 2018-12)
- Coached and developed a team of 3-5 technicians, driving consistency, efficiency, and service quality.
- Standardized customer follow-up and audit documentation processes, increasing NPS from 64% to 87% and maintaining 100% compliance over five years.
Education
Master of Business Administration in Business Analytics – UNC Pembroke
Bachelor of Business Administration in Accounting – Campbell University
