Senior Program Manager at Blue Cross NC (2021-11 – Present)
- Led delivery across a 13-initiative portfolio, coordinating cross-functional teams and developing junior contributors while shaping requirements and product development.
- Owned design and implementation of reporting and segmentation frameworks that drove clinical prioritization and contributed to $15M+ in savings.
- Established automated reporting infrastructure (Power BI, SQL), standardizing data definitions and reducing manual work by 75% across teams.
- Led executive program reviews, addressing stakeholder pushback and driving alignment on performance decisions through data-backed recommendations.
- Drove prioritization decisions with stakeholders, challenging ambiguous requests and aligning work to high-impact use cases.
- Built team capability by establishing SOPs and mentoring junior program managers to independently own reporting workflows.
Pharmacy Services Coordinator at Blue Cross NC (2019-10 – 2021-11)
- Developed KPI dashboards enabling managers to monitor productivity across 50+ staff and address performance gaps.
- Built financial and operational models used by leadership to guide budgeting and resource allocation across four teams.
- Redesigned staffing model to reflect evolving workload, informing leadership decisions on resourcing strategy.
Safety Administrator at PPD (2019-01 – 2019-09)
- Identified documentation risks across global clinical research projects, supporting audit readiness and regulatory compliance.
Senior Pharmacy Technician at Walgreens (2013-08 – 2018-12)
- Coached and developed a team of 3-5 technicians, driving consistency, efficiency, and service quality.
- Standardized customer follow-up and audit documentation processes, increasing NPS from 64% to 87% and maintaining 100% compliance over five years.
