Joseph Reavill

IT Support professional with 4 years of experience providing technical support, troubleshooting hardware and software issues, and maintaining reliable IT systems in fast-paced environments. Backed by 10+ years of customer service experience, with a proven ability to resolve technical problems, communicate effectively with end users, and deliver exceptional support. Recognized for strong problem-solving skills, adaptability, and a commitment to continuous learning while supporting operational excellence.

School Technology Specialist at Fairbanks North Star Borough School District (2024-06 – 2025-06)

• Provided Tier I/II technical support for faculty and staff, troubleshooting hardware, software, network, and account-related issues across the entire Fairbanks school district.
• Installed, configured, maintained, and deployed Windows workstations, peripherals, and classroom technology while ensuring minimal disruption to daily operations.
• Provided impeccable customer support for end users by managing service tickets, documenting resolutions, resolving incidents, and escalating complex problems when appropriate.

IT Operations & Training Manager at Cobalt Robotics (2021-01 – 2023-12)

• Created and deployed the enterprise training program for a $200M+ global robotics security company, including leadership development for managers and supervisors.
• Solely responsible for onboarding and training 200+ employees across the U.S. and four international countries, ensuring operational excellence and workforce readiness.
• Designed and led technical training on Linux command-line tools, system configuration, remote diagnostics, and troubleshooting procedures, preparing new technicians to independently support production environments.

Associates of Science in General Studies – Brigham Young University Idaho (2018-09)