Joseph Solorzano
Customer Service
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About
Assist passengers with navigation, directions, and metro service information. Connect unhoused individuals with housing and shelter resources (e.g., PATH). Conduct wellness checks and respond to health-related emergencies, including administering Naloxone in overdose situations.
Experience
Transit Ambassador at Los Angeles County Metropolitan Transportation Authority (2023-11 – 2026-05)
- Assist passengers with navigation, directions, and metro service information.
- Connect unhoused individuals with housing and shelter resources (e.g., PATH).
- Conduct wellness checks and respond to health-related emergencies, including administering Naloxone in overdose situations.
- Deliver public announcements regarding service updates and line changes.
- Document incidents and submit maintenance reports for station-related issues.
- Inspect metro equipment and report malfunctions promptly.
Intern at Barrio Action Family and Youth Center (2017-05 – 2019-05)
- Supervised youth during afterschool recreational activities.
- Maintained a clean and welcoming facility for community use.
- Supported event planning and execution for holidays and local programs.
- Assisted parents and participants with inquiries and needs.
- Organized athletic outings and supported team-based programming.
Volunteer Basketball Coach at Barrio Action Family and Youth Center (2017-11 – 2017-12)
- Coached and mentored youth in developing basketball skills.
- Provided one-on-one support and encouraged personal growth.
- Fostered team spirit and player confidence through motivation and feedback.
- Demonstrated reliability, professionalism, and strong leadership.
Education
Occupational Skills Certificate in Cinematography & Cinema Production – Pasadena City College (2023-06)
High School Diploma – Woodrow Wilson High School (2017-06)
