Josephine Johnson

Compassionate and dedicated Direct Support Professional with hands-on experience supporting individuals with disabilities. Skilled in personal care, crisis management, and promoting independence in clients. Brings strong organizational abilities, excellent time management, and the flexibility to work 24-hour shifts or varied schedules. Committed to delivering high-quality care in both residential and community-based settings.

Direct Support Professional at My Lady of the Wayside (2021-07 – Present)

• Provide individualized care to clients with developmental and physical disabilities.
• Support with activities of daily living (ADLs) including hygiene, meal prep, and mobility assistance.
• Administer medications and monitor for changes in health or behavior.
• Document daily progress notes and maintain accurate client records.
• Encourage community involvement, skill-building, and independence in a safe, respectful environment.
• Flexible with 24-hour and evening shifts, maintaining consistency and quality in care.

Supervisor at Heinen's Grocery Store (2016-10 – 2020-06)

• Supervised team operations, ensuring customer satisfaction and smooth store workflow.
• Resolved customer concerns in a calm, solution-oriented manner.
• Trained and mentored new staff in customer service best practices.
• Maintained inventory and organized product displays to meet company standards.

Associate of Business Administration in Business Administration – Lakeland Community College

High School Diploma – Cleveland Heights High School