Joshua Clancy

Management Experience, Retail Sales Experience, Customer Service Experience. Honor Student from San Luis Obispo, Ca (2000). The National Deans List College Honor Student.

Service Manager at Ashland Precision Auto Repair (2022-06 – 2025-08)

• Booking appointments
• Managing inventory
• Repairing customers vehicles
• Customer service specialist assisting with check ins check outs and financing

Store Manager at Mr.Tire (2019-06 – 2022-06)

• Booked appointments
• Customer service
• Conflict resolution
• Billing
• Bank deposits
• Drawer counts
• Oversaw daily duties of Assistant Managers, Lead Technicians, and Automotive Service Technicians
• Inventory control, part counts including oil bulk in gallons, brake rotors, calipers, and pads
• Bearings, suspension parts, batteries, repair order inspection sheets, and service mats for customer vehicle repairs

Buffing room operator, robo welder operator, muffler rolling machine operator at Breitinger Company Inc

Shop Manager at Katz Tires (2018-03 – 2018-07)

• Managed shop laborers
• Oversee and help with all labor
• Place inventory orders
• Run daily reports

Collections Agent, Offline Specialist at Startek (2017-11 – 2018-03)

• Assist customer resolve billing issues
• Billing disputes
• Payment claims
• Making and scheduling payments
• Creating promise to pays
• Utilizing company info data base MCSP (My Customer Service Portal)

Customer Service Rep at Startek (2012-10 – 2014-03)

• Assist customer resolve billing
• Technical issues
• Messaging
• Calling
• Call forwarding
• International calling
• Voicemail issues
• Listen to other team members calls to assist with coaching
• Aid team members with MyCSP searching

Small Business Sales & Customer Service at CenturyLink (2012-03 – 2012-10)

• Sell new phone, internet, web page, tv, and cellular service to small business customers
• Troubleshoot existing service
• Review accounts
• Upsell to currently offered products

Customer Service Rep at Stroll (2011-08 – 2012-02)

• Assist customers with billing disputes
• Explain program
• Give product details
• Provided world class customer service

Customer Service Rep at Startek (2011-01 – 2011-10)

• Assist customers with billing disputes
• Perform basic troubleshooting
• Provided world class customer service

Secondary Operator at Step 2 (2010-08 – 2010-12)

• Trim, inspect, and pack toys
• Operate molding machinery

Temp Laborer at Spherion Staffing Service (2010-05 – 2010-08)

Learned to trim parts and pack toys at Step 2.

Front End Manager at Safeway Inc (2009-05 – 2010-05)

• Assign daily schedule for checkers and courtesy clerks
• Schedule employees breaks and lunches
• Assist with overrides and price checks
• Provide World Class Customer Service

Business Computer Applications / Forestry – Bakersfield City College (1999 – 2007)

Music – Cuesta Community College (1999 – 2000)