Joshua Garcia

A highly organized, tech-savvy higher education professional with over 12 years of experience managing complex logistics, multi-department collaboration, and event coordination. Proven track record of executing public-facing programs, managing brand/promotional inventory, and directing on-site operations within major institutional environments. Adept at managing multi-channel communication, integrating modern software solutions, and driving engagement for diverse community populations.

Simulation Lab Specialist - Central New Mexico Community College - Albuquerque, NM

(2023-11)

• Manage the day-to-day logistics and setup of training spaces, ensuring all materials, systems, and equipment are prepped, functioning, and transported seamlessly.
• Coordinate complex calendar schedules, set up multi-format technological environments, and run real-time audio/visual recordings.
• Collaborate with diverse stakeholders to execute localized educational activations and workshops tailored to specific project objectives.
• Conduct routine inspections of inventory levels and document tech configurations while troubleshooting straightforward hardware conflicts using established procedures.

Student Services Technician III - Central New Mexico Community College - Albuquerque, NM

(2012-02 - 2023-11)

• Served as a primary operational liaison, delivering direct, high-level customer service and system guidance to a massive, diverse population.
• Promoted college initiatives and enrollment programs on-site during large-scale community outreach efforts like 'College Day' and campus 'SOAR' sessions.
• Monitored cross-functional tracking databases (Banner, Salesforce CRM) to audit data, verify system integrity, and resolve tracking errors.
• Exercised professional judgment and initiative to balance multiple competing operational deadlines in a fast-paced environment.

Special Events Coordinator - UNM STEM Education Outreach Programs - Albuquerque, NM

(2011-02 - 2011-06)

• Coordinated directly with internal teams, volunteers, and public attendees to book locations and plan scheduling for community-wide activities and events.
• Actively promoted promotional activities and events both on and off campus to drive community engagement and attendance.
• Served as an on-site team lead for event setup, ensuring all heavy equipment, audio/visual elements, and logistics ran according to protocol.
• Facilitated guest relations and public inquiries, managing high-pressure situations with common courtesy and professional energy.

Medical Group Records Specialist - Presbyterian Hospital – Emergency Room - Albuquerque, NM

(2011-01 - 2012-02)

• Maintained secure, high-volume record filing systems and logs under strict regulatory confidentiality guidelines.
• Retained excellent public relations in a high-stress, fast-paced environment by answering phones, resolving complaints, and greeting the public.
• Processed administrative data, scanned promotional and operational documentation, and reconciled accounts.

Bachelor of Science - Information Systems - Central New Mexico Community College / UNM (2025-05)

Associate Degree - Integrated Studies - Central New Mexico Community College (2017-12)

Certificate - General Business - Central New Mexico Community College (2015-12)