Joshua Morris
Systems Support Analyst
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About
Technical Systems Analyst with 4+ years of experience solving complex operational and technical challenges in enterprise environments. Experienced in software troubleshooting, SQL-based analysis, cross-functional collaboration, process improvement, and customer support. Recognized for resolving high-priority, stopping payroll issues, producing technical documentation, and communicating effectively with clients, engineers, and stakeholders.
Seeking opportunities where analytical thinking, problem solving, and operational excellence drive business success.
Experience
Technical Assistance Center Analyst I & II at Paycom - IT (2022-12 – 2026-08)
- Investigated and resolved complex software and operational issues impacting payroll-critical business functions for organizations using Paycom's enterprise Payroll Software platform.
- Analyzed data utilizing resources such as SQL to validate reported issues, identify root causes, and provide actionable findings to engineering teams.
- Collaborated with software developers, product managers, and internal specialists to resolve high-priority client incidents and improve platform reliability.
- Managed sensitive, business-critical cases requiring strong analytical thinking, attention to detail, and timely communication.
Quality Assurance Specialist at Paycom - HCM (2022-04 – 2022-12)
- Performed compliance audits, identified processing errors, and ensured adherence to federal and state regulations while improving quality and accuracy.
Verification Specialist at Paycom - HCM (2021-07 – 2022-04)
- Managed employment and education verifications while delivering timely customer service and maintaining data accuracy
Auto Claims Adjuster at Progressive Insurance (2020-01 – 2021-06)
- Investigated claims, analyzed documentation, negotiated settlements, and delivered fair, customer-focused resolutions.
Education
Masters in Bilingual Education/ TESL – University of Central Oklahoma (2018 – 2018)
Bachelors in Teaching English as a Foreign Language – Oklahoma Christian University (2015 – 2015)
