Joshua Woodfork

Customer support professional with hands-on experience taking inbound calls, helping customers with orders and shipment questions, and keeping conversations calm and productive when problems come up. Comfortable working in fast-paced environments, documenting details accurately, and using multiple systems at once while staying focused on empathy, clear communication, and follow-through.

Part-Time Customer and Social Media Specialist at TrueWorld Clothing Brand (2021-06 – Present)

• Handle inbound customer calls about orders, shipments, and vendor updates, with clear follow-up and problem resolution.
• Build trust with customers through active listening, thoughtful guidance, and professional communication.
• Use digital platforms to respond to inquiries, document customer needs, and keep the customer experience on track.
• Support sales by starting conversations, recommending add-ons, and keeping the customer experience first.

Part-Time Security/Bartender at The Estate (2024-11 – Present)

• Deliver customer support in a fast-paced, high-volume environment while managing multiple priorities.
• Resolve customer concerns quickly and professionally while keeping communication clear and calm.

Poly Foreman at Alpha Foundations (2025-10 – 2026-04)

• Served as a main point of contact between customers and internal teams, providing updates and resolving issues.
• Documented service changes, timelines, and resolutions accurately to support follow-up and accountability.

Sales Associate at Dick's Sporting Goods (2020-05 – 2023-05)

• Supported high volumes of customer requests, orders, and transactions while keeping detailed digital records.
• Used strong computer multitasking skills to manage requests, transactions, documentation, and follow-up at the same time.
• Resolved customer issues and guided customers toward solutions through product knowledge and clear communication.

Host/Server at Black Rock Bar & Grill (2023-05 – 2023-12)

• Processed orders and transactions accurately using digital systems and point-of-sale technology.
• Supported customer satisfaction through attentive service, active listening, and personalized recommendations.

Cyber Security – Fayetteville State University (2026-12)

High School Diploma – Martinsburg High School (2020-05)