Joshua Yu

Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Service Advisor - Puente Hills Ford - City of Industry, CA

(2020-01)

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.

Service Advisor - CarMax - Duarte, CA

(2017-05 - 2020-01)

• Suggested add-on services that would be helpful to customers and improve bottom line.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Connected with clients through consultative sales strategies to understand and address requirements.

Service Advisor - Rusnak Mercedes – Benz

(2015-01 - 2017-04)

• Able to greet all customers and address all needs.
• Ability to communicate with customers and explain vehicle systems.
• Answer questions pertaining to vehicle repairs or customer complaints.
• Ensure that customers understand the importance of service and are satisfied with service.
• Present services with confidence and explain the importance of handling it sooner than later as well as explain repercussions.
• Must follow up with customers to keep them informed with their repairs and vehicle.
• Capable of multi-tasking and keeping a calm demeanor during high traffic hours.
• Build value in the services offered and maintain a positive attitude at all times.
• Ability to communicate with technicians to address customer concerns.

Product Concierge - Rusnak Mercedes - Arcadia, CA

(2014-06 - 2015-01)

• Ability to learn quickly and retain information for long periods of times.
• Capable of communication with customers difference between all products and trim levels offered.
• Ability to identify wants and needs to effectively present appropriate product.
• Maintain professional appearance and attitude at all times.
• Capable of building value in a presentation confidently and follow up with any questions or concerns by customers.
• Establishing rapport with customers to create long term relationship between brand and consumer.

Diploma - Citrus College (2013)

Bonita High School