Josiah Clayton

Detail-oriented customer service professional with 2 years of experience in fast-paced restaurant environments and customer service. Demonstrated expertise in cash handling, problem-solving, and effective communication, ensuring exceptional customer satisfaction. Proven ability to collaborate with team members to maintain workflow efficiency and uphold safety standards. Committed to delivering a positive dining experience and enhancing customer engagement in a call center setting.

Patient Dining Associate at Ochsner Lafayette General (2025-09 – Present)

• Positively interacted with hospital patients to collect accurate dining orders
• Reports diet orders to nurses, doctors, and numerous levels of management
• Responsible for managing and stocking large amounts of food items and efficiently replenishing for a successful line order

Crew Member at Raising Cane's (2024-03 – 2025-04)

• Efficiently stocked shelves with inventory, ensuring products were readily available for customers
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
• Handled and stored food products properly to prevent contamination or spoilage
• Assisted in inventory management by monitoring stock levels, rotating perishable items, and notifying supervisor of any shortages or expired products

Crew Member at Chick-fil-A Restaurants (2023-11 – 2024-04)

Primary responsible for direct customer service including the register, walking out orders, and greeting customers as they entered and exited.

• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment

Crew Member at Dairy Queen (2023-07 – 2023-12)

I handled customer service primarily DoorDash and walk-in customers. I made sure inventory was restocked and audited for wellness, and made sure crew were completing appropriate tasks and responsibilities.

• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner

High School Diploma – Grafton High School (2024-08 – 2025-06)