Joy Arnold

Extremely detail oriented and well-rounded customer service extraordinaire with 30+ years' experience in data entry, order processing, vendor coordination, purchasing, inventory management, accounts payable and receivable. Skilled in resolving customer issues while maintaining strong client relationships. Recognized for outstanding service and dedication. Proficient in Account Edge, NetSuite, and Zoho internet-based operating systems.

Procurement Manager & Accounting Specialist at Fastrax POS LLC / SC Management (2021-04 – 2026-05)

• Placed purchase orders for all hardware items and maintained adequate inventory stock levels
• Added new items, updated all cost changes to support company margins
• Approved sales orders for accurate hardware items, discounts and/or monthly service items
• Constant email communication with customers on shipping status and tracking info
• Entered customer check payments and kept excellent scanned records
• Created bills/invoices for management and processed ACH/Credit Card payments as needed
• Administrative duties for various trade shows and scheduling for staff members
• Ordered all support/testing items for the office
• Retrieved all credit card receipts from multiple employees and reconciled monthly statement

Logistics Claims Analyst at Fineline Settings (2018-02 – 2019-09)

• Maintained and addressed daily claims inbox as needed
• Communicated with multiple departments regarding shipping any issues
• Followed up with carriers on return status for any refused, damaged or extra items sent in error
• Retrieved POD, BOL and other backup from carriers as required
• Facilitated overages, shortages, and damage claims from all modes of transportation
• Advised shipping/inventory departments with all necessary info
• Managed return authorizations and processed customer returns back to one of two warehouses including product disposition, inventory replenishment and discrepancies of claims and/or invoices
• Entered and completed all Credits and Debits for Accounts Receivable and emailed copies to customer
• Reconciled and balanced Accounts Receivable for any charge backs and/or credits on customer's accounts

Customer Service at Eclipse Awning Systems, LLC (2016-02 – 2017-09)

• Answered customer inquiries via phone and email, ensuring prompt and accurate responses
• Created and tracked purchase orders with numerous fabric vendors, streamlining procurement processes
• Updated customer orders with fabric delivery due dates, improving order accuracy and customer satisfaction
• Processed damages and claims, including sending pictures, to resolve fabric issues efficiently
• Communicated with multiple departments and key members to coordinate order fulfillment
• Emailed about products and delivery times to keep customers informed and reduce follow-up inquiries
• Entered and processed orders into Account Edge for accounts receivable, maintaining accurate financial records

Customer Service Specialist at CNR Products dba Three Cheers (2003-08 – 2015-10)

• Performed daily data entry in an internet-based operating system, ensuring up-to-date records
• Maintained continuous communication between customers and outside sales reps to facilitate order processing
• Processed and monitored present and future orders, including net invoicing, credit card receipts, and issuing returns or damage claims, ensuring transaction accuracy
• Managed a wide variety of customer service and administrative tasks to resolve issues quickly and efficiently
• Built rewarding relationships with numerous repeat, long-term customers, enhancing customer loyalty
• Received multiple positive reviews acknowledging outstanding customer service and dedication

High School Diploma – Valley Central School