Joy Haley

Brand ambassador with over 6 years of experience in customer service and client support, known for resolving complex inquiries and elevating customer satisfaction through innovative solutions. Proficient in CRM software and technical troubleshooting, consistently achieving satisfaction rates above 95% by leveraging strong communication and empathy. Dedicated to driving organizational success through collaboration and a detail-oriented approach to enhancing customer experiences.

Customer Service Representative - Amazon - San Bernardino, CA

(2021-10 - 2024-11)

• Resolve customer queries, achieving 95% satisfaction rate.
• Address complaints, ensuring satisfactory resolutions.
• Collaborate with sales to identify upsell opportunities.
• Maintain detailed CRM records for accurate interaction tracking.
• Implemented a new ticketing system, improving issue tracking and team productivity.

Client Support Specialist - South Shore Hospital - South Weymouth, MA

(2020-01 - 2021-10)

• Provided technical support to clients, guiding them through troubleshooting processes and resolving software-related issues.
• Conducted product training sessions for new clients to ensure a smooth onboarding experience.
• Participated in the creation and improvement of support documentation, FAQs, and knowledge base articles.
• Collaborated with the product development team to communicate client feedback and enhancement requests.
• Assisted in the design and execution of client feedback surveys to gather insights for service improvement.

Phlebotomy Technician - Quest - Santa Ana, CA

(2018-01 - 2021-08)

Skilled in venipuncture, specimen collection, and handling for laboratory testing while ensuring patient comfort and safety. Experienced in following strict protocols, maintaining accurate records, and working in fast-paced healthcare environments. Committed to providing high-quality patient care and adhering to infection control standards.

Cybersecurity in Cybersecurity/Linux - Cybersecurity - Mts Baltimore (2023-08 - 2023-08)

Business Intelligence Analyst - Business Analytics - Triple Ten (2025 - 2025)