Jt Crawford

At Great Plains Health, I answer internal and external phone calls, monitor multiple environmental panels, coordinate communications during hospital emergency code events, send hospital-wide communications when requested, run nightly operational reports, and maintain physician on-call schedules. As a deacon at North Platte Baptist Church, I count and verify weekly offerings, maintain confidential contribution and deposit records, document fund allocations, and securely deliver bank deposits

Communications Specialist at Great Plains Health (2021-05 – Present)

Answer internal and external phone calls, monitor multiple environmental panels, coordinate communications during hospital emergency code events, send hospital-wide communications when requested, run nightly operational reports, and maintain physician on-call schedules.

• Developed email templates that streamlined nightly reporting
• Wrote a technical setup guide for onboarding new hires
• Created and executed an alternate distribution process for critical communications
• Recognized during Daily Huddle for superior patient service

Maintenance at North Platte Baptist Church (2019-09 – 2021-04)

Performed facility maintenance including painting, drywall finishing, carpentry, plumbing, landscaping, and general repairs. Member of the security team.

• Produced and operated a live internet radio broadcast and livestream

SOC Security Analyst at US Office of Personnel Management (2018-11 – 2019-03)

Bering Global Solutions contract (Public Trust)

• Improved spam email analysis by determining a way to reconstruct original email headers

Tier II Desktop Support at US Office of Personnel Management (2018-04 – 2018-11)

Global Support Services & Tundra Federal contracts (Public Trust). Managed an independent Tier II ticket queue while coordinating with multiple technical teams.

• Served as the Tier II desktop technician at a satellite location with minimal supervision
• Updated Standard Operating Procedures (SOP) for installations of proprietary programs
• Served as the Tier II point of contact for Engineering Review Board

Tier I Phone Support at US Office of Personnel Management (2016-07 – 2018-04)

Global Support Services contract (Public Trust). Solved network, hardware, and software issues on Microsoft and Apple products while managing multiple data input points.

• Implemented new operating procedures and trained technicians on their use
• Served nightly as Team Lead and point of contact during management's absence
• Created scripts for communicating with users and other teams
• Updated SOPs for processing emails
• Assisted in the testing of a Remedy Upgrade Project along with several other projects
• Chosen from a pool of 20 techs for a 6-week Tier II training program
• Ranked among the top 5 technicians for positive customer survey results 14 of 15 months, ranked #1 for FY2017, and received the annual Star Performance award after 9 months

Branch Manager at Vector Marketing (2015-04 – 2015-06)

• Opened and managed a temporary office – Processed payroll
• Interviewed 50+ candidates
• Taught a nationally recognized 3-day high-level training on setting business appointments, creating schedules, handling objections, and networking
• Hired and trained 10+ sales representatives and 5+ receptionists

Senior Adviser Sales Representative at Vector Marketing (2014-06 – 2015-04)

• Earned four promotions in six months
• Maintained a 72% closing average versus the company average of 60%
• Maintained over $450 order average versus company average of $293
• Received Presidential Sales Achievement award (top 1% in Northeast US Region)

Leadership & Community Service:

▪ Captain a weekly church bus route, mentoring children each Sunday – 2020-present

▪ Teach a Sunday School class of 7–10-year-olds – 2020-present

▪ Taught a Sunday School class of 6–11-year-olds – 2010-2019

▪ Online Auction Volunteer Manager at the Habitat for Humanity ReStore – Raised $15k

Bachelor of Science in Pastoral Theology – Great Plains Baptist College (2019-09 – 2023-05)

Associate of Arts in Media Ministry – Great Plains Baptist College (2019-09 – 2023-05)