People & Culture Operations Specialist - Triaga (Phillip Morris International) - Wilson, NC
(2024-09 - 2026-04)
Role ended due to company-wide restructuring and position elimination.
- Demonstrated strong administrative writing skills by preparing clear and compliant documentation for I-9 and E-Verify processes, onboarding materials, and employment verifications, ensuring accuracy and adherence to data protection standards across multiple HR functions.
- Oriented employees by leading 35% of new hire briefings that covered company policies, culture, benefits administration, payroll, and employee portal navigation, ensuring a smooth transition and comprehensive understanding of organizational procedures.
- Provided on-site payroll support, resolving data entry issues, calculation discrepancies, and system troubleshooting.
- Coordinated onboarding and new hire setup with the Shared Service Center, including payroll, benefits enrollment administration, and system access.
- Administered ADP Workforce Management time clocks, ensuring accurate timekeeping, compensation, and compliance with labor laws.
- Led garnishment orders and collaborated with payroll to ensure accurate deductions and timely releases.
- Managed internal employee portal tickets, tracking and resolving payroll-related inquiries.
- Completed 50% of employment verifications while upholding confidentiality and data protection standards.
Human Resources Operations Administrator - Alliance One North America, LLC - Wilson, NC
(2023-07 - 2024-08)
- Presented verbal communication skills by responding to employee, manager, and applicant inquiries, conducting 60% of phone screening interviews, and facilitating onboarding processes to ensure clear information exchange and positive stakeholder experiences
- Maintained employee records in HRIS, delivering HR generalist support from onboarding through separation.
- Researched employee's payroll compensations when there was a complaint.
- Facilitated onboarding processes including background checks (Catapult) and E-Verify, ensuring compliance with company and legal requirements.
- Supported Compensation processes by executing wage garnishments, child support, and tax levies, ensuring accurate payroll deductions and compliance with legal requirements.
- Supported with internal and external audits through accurate data collection.
- Digitized employee files and supported performance management activities.
- Generated HR data reports to support compliance and trend analysis.
- Identified opportunities to streamline HR processes and improve efficiency.
Accounting Specialist - Opportunities Industrialization Center, Inc. (OIC) - Rocky Mount, NC
(2022-07 - 2023-04)
- Managed daily deposits, mail distribution, and credit card payment processing.
- Posted insurance payments, tracked invoices, and handled other financial transactions.
- Assisted as backup for accounts payable, accounts receivable, and check processing.
- Ordered supplies for Finance and Billing departments and maintained financial documentation.
- Filed new grants and ensured proper signatures and compliance.
Plant Admin/Human Resources Assistant - Refresco Beverages - Wilson, NC
(2018-01 - 2022-06)
- Provided front-desk coverage, visitor management, and GMP compliance.
- Oriented employees by conducting comprehensive new hire orientation sessions, facilitating onboarding processes, and ensuring GMP compliance to sustain a smooth transition for all incoming staff.
- Helped with hourly recruiting and applicant interviewing.
- Processed bi-weekly hourly payroll and maintained attendance records for 120+ employees.
- Managed office supplies, uniform orders, and HR invoice reconciliation.
- Compiled benefits for open enrollment and UltiPro system transition.
- Maintained Security cameras and Badge system for all 120+ Employees and guests.
- Coordinated 35% with GR/IR cleanup, account analysis, and monthly close activities.
- Processed purchase cards transactions, reviewed account numbers, and reconciled transactions by 45%.
- Supported purchase order processes and resolved receiving errors.
Accounts Receivable Clerk II - Kaba Ilco Corporation - Rocky Mount, NC
(1992-11 - 2018-01)
Maintained strict confidentiality of all HR information.
- Created and maintained 50% of the customer accounts and prepared welcome communications.
- Managed daily invoices, collections, statements, and customer inquiries.
- Processed month-end charge-offs, allowances, and reclassifications.
- Posted cash, reconciled bank activity, and prepared deposits daily.
- Handled refunds, returned checks, deductions, chargebacks, and credit inquiries.
- Processed intercompany payments, credits, and transfers.
- Updated AR procedure manuals and supported auditors yearly.
- Served as backup for Credit Manager and receptionist as needed.
