Customer Service Representative / Logistics & Export Support - Sintex Minerals - Rosenberg, TX
(2024-03 - 2025-12)
- Processed purchase orders, invoices, shipment documents, and export-related paperwork while supporting daily customer service operations.
- Served as the main bilingual point of contact for Spanish-speaking clients regarding order status, delivery updates, invoice discrepancies, and product inquiries.
- Coordinated with warehouse, logistics, sales, and finance teams to ensure accurate order processing and timely customer communication.
- Supported timesheet review, attendance-related records, documentation control, compliance follow-up, and administrative processes.
- Assisted with import/export compliance documentation, commercial invoices, bills of lading, and shipment coordination.
Customer Success Representative / Administrative Support - LHH Recruitment Solutions - Rosenberg, TX
(2022-11 - 2024-02)
- Provided bilingual customer support to clients and internal teams, resolving inquiries with professionalism, accuracy, and confidentiality.
- Managed administrative documentation, account updates, order information, and service requests in a fast-paced environment.
- Supported client communication, issue resolution, and follow-up processes to improve service quality and customer satisfaction.
- Maintained accurate records and collaborated with cross-functional teams to ensure timely responses and process consistency.
Customer Service Representative (Remote, Bilingual) - TTEC - Blue Cross - Katy, TX
(2021-10 - 2022-11)
- Delivered bilingual support for healthcare-related customer accounts, resolving inquiries and documenting information accurately.
- Handled sensitive customer information while maintaining confidentiality, compliance, and professional communication standards.
- Resolved service issues in English and Spanish, supporting positive customer experiences and timely case follow-up.
- Strengthened communication, problem-solving, and documentation skills applicable to HR employee support environments.
Customer Service Representative (Remote) - TTEC - Bank of America - Duluth, GA
(2020-10 - 2021-09)
- Provided customer support for financial accounts, addressing inquiries, account concerns, and service requests.
- Resolved issues in a professional and timely manner while maintaining accurate documentation and compliance standards.
- Supported bilingual customers and internal escalation processes, contributing to improved response time and customer satisfaction.
Administrative Analyst (Payroll & Compliance) - Protax Accounting Services, Inc. - Sandy Springs, GA
(2019-09 - 2020-10)
- Processed payroll for 20+ employers while ensuring compliance with federal and state regulations.
- Managed W-2/1099 generation and implemented payroll accuracy controls.
- Supported payroll administration, employee documentation, and compliance reporting processes.
Order Picker - Hire Dynamics - Encompass - Atlanta, GA
(2019-01 - 2019-07)
- Accurately processed order notes, inventory records, and shipping documentation in a high-volume warehouse environment.
- Followed standard operating procedures and safety protocols while supporting teamwork and process consistency.
Full-time Caregiver Parent / Waiter - Lorenzo Restaurant - Miami, FL
(2015-09 - 2018-10)
- Took time away from professional career to focus on family while improving English proficiency.
- Developed strong organization, multitasking, customer service, and conflict resolution skills.
Human Resources Coordinator - Plumrose Latin America, C.A. - Zulia, Venezuela
(2010-08 - 2015-08)
- Managed HR operations for approximately 135 employees, including recruitment, onboarding, payroll support, and employee relations.
- Supported managers and employees with HR policies, attendance, documentation, and workplace concerns.
- Developed onboarding procedures that improved employee retention and satisfaction.
- Maintained employee records and supported labor law compliance.
Payroll Specialist - Coca-Cola FEMSA - Zulia, Venezuela
(2009-06 - 2009-12)
- Processed payroll for 300+ employees using SAP HR and payroll systems.
- Coordinated with accounting and finance teams to ensure accurate tax withholdings, bonuses, and overtime calculations.
Human Resources Specialist - Iscar Ground Services - Zulia, Venezuela
(2006-08 - 2009-04)
- Led payroll operations and generated overtime and holiday overtime compliance reports.
- Supported field offices by resolving payroll discrepancies and interpreting labor regulations.
Human Resources Apprenticeship - Aduana Principal de Maracaibo (SENIAT) - Maracaibo, Venezuela
(2003-06 - 2006-03)
- Administered weekly and monthly payroll support, overtime reports, and employee payroll inquiries.
- Coordinated employee engagement events and supported workplace communication.
