JuanLoza

Detail-oriented and punctual with good teamwork abilities. Solid working experience and excellent interpersonal skills. Focused on exceeding performance and productivity targets. Skilled in quality assurance and customer service. I excel in maintaining cleanliness and providing top-tier customer support, as demonstrated in all my positions. My proactive approach ensures guest safety and satisfaction, leveraging attention to detail for impeccable public space presentation.

Housekeeping Aide - Phoenician Luxury Resort - Scottsdale

(2019-02 - 2022-12)

• Met requests for guests for extra towels, ice buckets, pillows and blankets
• Handled guest complaints about housekeeping services and referred problems to management
• Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality
• Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting
• Supplied clean linens and picked up and delivered soiled linens to laundry facility
• Restocked room supplies such as drinking glasses, soaps, shampoos, and towels

Housekeeping Aide - Phoenician Luxury Resort - Scottsdale

(2024-02)

Shelter Associate - Maricopa County Animal Control - Phoenix, AZ

(2023-03 - 2024-02)

• Ensured shelter animals were properly housed and cared for within the guidelines of the Five Freedoms of Animal Welfare and positive reinforcement training methods
• Followed established disease control protocols to clean, disinfect, and maintain shelter apartments, kennels, cages, equipment, walkways, general areas, and other job-related items daily
• Ensured adequate food and water is given to shelter animals daily
• Cultivated positive client and volunteer relations through professional, courteous, and educational interactions
• Provided quality customer service to clients, volunteers, and staff while actively promoting mission, services, programs, and events
• Participated in stress and disease reduction efforts through purposeful and compassionate low-stress handling and placement of animals
• Maintained necessary animal records and perform data entry
• Assisted clients with the animal adoption process and facilitate client/animal interactions to ensure a safe and pleasant experience
• Received animals into the shelter, scan animals for identification, enter information into the database, and take identifying photographs

Mini Bar Attendant - Royal Palms Resort & Spa - Phoenix

(2022-05 - 2022-10)

• Utilized POS system to receive and process food and beverage orders
• Maintained effective supply levels by monitoring and reordering beverage stock and dry goods
• Carried out day-to-day duties accurately and efficiently
• Demonstrated respect, friendliness and willingness to help wherever needed
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment

High School Diploma - Camelback High School