Judith Mwamba

Detail-oriented IT professional with certifications in technical support and system administration, and hands-on experience developing an AI-powered ticketing system. Skilled in troubleshooting, system support, and improving operational efficiency. Seeking a System Administrator or IT Support role to leverage technical and problem-solving skills.

AI Support & Ticketing System - Career Services Ensign College

(2026-01 - 2026-04)

• Collaborated with a team to design an AI-powered ticketing system to improve service efficiency
• Analyzed user needs and contributed to workflow optimization
• Supported testing and implementation to enhance user experience

Amazon Associate - Amazon DDF5

GXO Logistics

• Achieved over 90% productivity as a receiver in a fast-paced environment
• Maintained accuracy and efficiency in inventory handling

XPO Logistics

(2019-08 - 2026-09)

• Exceeded performance targets in shipping and receiving operations
• Demonstrated strong teamwork and reliability

CTDI Company

• Delivered over 90% production performance as a material handler

Full-Time Missionary - The Church of Jesus Christ of Latter-day Saints

• Trained and mentored new missionaries
• Strengthened communication and leadership skills

Bachelor of Applied Science - Information Technology System Administration - Ensign College (2026)

Certificate - Technical Support Engineer (2025)

Certificate - IT Fundamentals (2025)

Certificate - System Administration (2025)