Judith Mwamba
SYSTEM ADMIN / IT SUPPORT
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About
Detail-oriented IT professional with certifications in technical support and system administration, and hands-on experience developing an AI-powered ticketing system. Skilled in troubleshooting, system support, and improving operational efficiency. Seeking a System Administrator or IT Support role to leverage technical and problem-solving skills.
Experience
AI Support & Ticketing System - Career Services Ensign College
(2026-01 - 2026-04)
- Collaborated with a team to design an AI-powered ticketing system to improve service efficiency
- Analyzed user needs and contributed to workflow optimization
- Supported testing and implementation to enhance user experience
Amazon Associate - Amazon DDF5
GXO Logistics
- Achieved over 90% productivity as a receiver in a fast-paced environment
- Maintained accuracy and efficiency in inventory handling
XPO Logistics
(2019-08 - 2026-09)
- Exceeded performance targets in shipping and receiving operations
- Demonstrated strong teamwork and reliability
CTDI Company
- Delivered over 90% production performance as a material handler
Full-Time Missionary - The Church of Jesus Christ of Latter-day Saints
- Trained and mentored new missionaries
- Strengthened communication and leadership skills
Education
Bachelor of Applied Science - Information Technology System Administration - Ensign College (2026)
Certificate - Technical Support Engineer (2025)
Certificate - IT Fundamentals (2025)
Certificate - System Administration (2025)
