Judy Cheng

Highly organized and dedicated customer service professional with a strong track record in fast-paced dining environments. Proven ability to build strong customer relationships, streamline front-of-house operations, and foster collaborative team environments. Adept at multitasking, conflict resolution, and delivering efficient, friendly service to drive long-term business success.

Server / Cashier / Front of the House - Louie's Chinese Cuisine Restaurant

(2021)

• Provide exceptional front-of-house service across multiple channels, including dine-in, phone orders, steam table take-out, and digital orders.
• Manage high-volume online delivery logistics for platforms like DoorDash, UberEATS, and Grubhub, accurately packaging orders and proactively resolving driver or customer issues.
• Coordinate closely with kitchen staff to accommodate special dietary requests and ensure timely, accurate order delivery for dine-in guests.
• Maintain steam table operations by monitoring food temperatures, replenishing trays, and ensuring stringent cleanliness and presentation standards.
• Prepare a wide variety of specialty beverages, including smoothies, coffees, matcha, and teas.
• Process cash and credit transactions accurately using an Electronic Cash Register (ECR) and execute comprehensive closing and facility cleaning duties.
• Skillfully de-escalate customer conflicts, providing immediate and satisfactory solutions to ensure a positive dining experience.

Server / Cashier / Prep Cook - Yo-Way Sandwiches

(2020 - 2020)

• Executed high-quality food preparation, accurately slicing deli meats and vegetables to maintain freshness and consistency for daily service.
• Assembled custom sandwiches and salads according to specific customer checklists, ensuring strict order accuracy.
• Processed customer transactions efficiently using Point-of-Sale (POS) systems.

Server / Cashier / Front of the House - Sandwich City & Burger

(2019 - 2020)

• Delivered courteous and efficient customer service while managing in-person and telephone orders.
• Supported back-of-house operations by completing minor daily ingredient prep, monitoring inventory levels, and washing kitchen equipment.
• Drafted hiring posts for recruitment and provided hands-on training for new prospective employees.
• Assisted with local marketing initiatives by setting up the company's Yelp profile and advertising regional promotions.
• Maintained a pristine dining area for guests and personally delivered food items to customer locations.