Juliana Navarrette

I am a results-driven Contact Center Supervisor with expertise in QA, training, team development, and client experience optimization. I specialize in improving operational efficiency, elevating service quality, and coaching teams to exceed performance standards. With a background supporting legal intake operations across multiple firms, I excel in fast-paced environments where accuracy, empathy, and strong communication are essential.

Outside of operations, I am also a beauty and SFX content creator, bringing creativity, discipline, and brand-building skills into everything I do.

I am an experienced Contact Center Supervisor and QA/Training Specialist with a strong background in operations, agent development, and customer experience leadership. I have managed high-volume call environments, coached teams for accuracy and performance, and partnered with QA and Training to improve compliance, client satisfaction, and operational efficiency. My experience includes dispute resolution, data integrity oversight, reporting, lead assignments, and cross-department coordination.

I specialize in creating clear processes, developing talent, and elevating service standards while supporting both team and organizational goals.

I completed coursework in business, communication, and general studies, and have continued building professional skills through hands-on leadership roles in call center management, QA, training, and customer service operations. My education and experience together have strengthened my ability to lead teams, analyze performance, and support client-focused service environments. I consistently pursue ongoing learning in management, HR practices, coaching, and process improvement.