Sr. CX Operations Manager
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Own an overarching dynamic knowledge strategy for the in house & external team that allows my team to support business growth inclusive of training & regular business updates. This includes the strategy for defining and reporting on team performance metrics to ensure high performers and oversee delivery of reporting.
Cultivate a supportive, collaborative culture amongst a dispersed team through coaching and mentoring an independent team of problem-solvers. Liaise with Communications, Regulatory, and Legal to handle customer facing strategy to mitigate risk
