Julie Cooper

Seeking a position that offers the opportunity to utilize my skills and training in the Hotel/Hospitality industry while providing me with valuable experience to further enhance my development and career.

General Accountant - JW Marriott Bonnet Creek

(2020-02 - 2021-07)

• Maintained all method of payments for all definite quotes
• Partnered with Event Services for estimated charges for invoicing and collections
• Ensured all proper documentation is obtained, waivers, tax exemption forms
• Maintained MBS Credit Evaluation and requesting additional deposits as needed
• Maintained Advance Deposit Log
• Customer Care Service Dispute
• Credit Card Inquiry / Chargebacks
• Walked Guest Billing
• Post and drop daily deposits
• Participated in inventory spot check for all outlets for month end
• Supported Income Journals as a backup

General Accountant - Marriott Gaylord Palms

(2012-12 - 2020-02)

• Responsible for setting up all accounts for Group Affiliates and Local Social events, ensuring that billing was set up correctly in accordance with contract and billed from our system in a timely manner.
• Maintained and clearing O - Stat report, by direct billing 3rd parties Travel Agencies, processed Marriott Rewards Vouchers and charging credit cards on file
• Processed Customer Care Direct Billing
• Collected supporting documentation and receipts for P Card transactions from all P card users and sending completed reports to corporate office for reconciliation
• Maintained daily S/P Banquets spreadsheet
• Assisted Accounts Payable during month end closing with accruals
• Participated in inventory spot check for all outlets for month end
• Supported payroll as the backup for the Payroll Administrator, facilitated in processing weekly payroll closing, reconciling and uploading tips for the outlets and special pay requests

Cost Control Coordinator - Marriott Gaylord Palms

(2010-12 - 2012-12)

• Processed invoices through Adaco and PeopleSoft
• Processed requisition for proper charge for products outlets received from warehouse
• Processed S/P checks for auditing purposes
• Conducted monthly inventories with outlets, purchasing storerooms, calculating monthly food cost
• Performed weekly cycle counts in purchasing storerooms to help maintain inventory accuracy

Accounts Payable Coordinator - Marriott Gaylord Palms

(2008-06 - 2010-12)

• Answered vendor phone calls/emails and resolve inquiries in timely manner
• Cleared vendor statements/minimize outstanding items
• Logged all MMS invoices in database for tax tracking purposes
• Accrued Use Tax on all outstanding Oracle invoices
• Reviewed and cleared Open Receiver Reports

Accounts Receivable Customer Service - Marriott Gaylord Palms

(2006-11 - 2008-06)

• Provided information about guest's hotel folios and credit card charges
• Cleared hotel's Non-Zero Balance report on daily basis by charging credit cards on file or transferring outstanding balances to aging accounts for collections
• Invoiced all guests from aging accounts with follow-up every 2 weeks
• Answered guest inquiries via phone, email and Hot SOS within standard 24 hours Customer Service Guarantee

Front Desk Agent - Marriott Gaylord Palms

(2004-10 - 2006-11)

• Provided 100% guest satisfaction through friendly, helpful and prompt service
• Ensured smooth and efficient reservations, check-ins, check-outs and billing
• Coordinated hotel and guest opportunities to appropriate departments and meet guests needs
• Maintained and balanced daily a house bank of $1,000.00

Associate Degree - Business Management - Institute for Post Gradual Qualifications (1999-04)