General Accountant - JW Marriott Bonnet Creek
(2020-02 - 2021-07)
- Maintained all method of payments for all definite quotes
- Partnered with Event Services for estimated charges for invoicing and collections
- Ensured all proper documentation is obtained, waivers, tax exemption forms
- Maintained MBS Credit Evaluation and requesting additional deposits as needed
- Maintained Advance Deposit Log
- Customer Care Service Dispute
- Credit Card Inquiry / Chargebacks
- Walked Guest Billing
- Post and drop daily deposits
- Participated in inventory spot check for all outlets for month end
- Supported Income Journals as a backup
General Accountant - Marriott Gaylord Palms
(2012-12 - 2020-02)
- Responsible for setting up all accounts for Group Affiliates and Local Social events, ensuring that billing was set up correctly in accordance with contract and billed from our system in a timely manner.
- Maintained and clearing O - Stat report, by direct billing 3rd parties Travel Agencies, processed Marriott Rewards Vouchers and charging credit cards on file
- Processed Customer Care Direct Billing
- Collected supporting documentation and receipts for P Card transactions from all P card users and sending completed reports to corporate office for reconciliation
- Maintained daily S/P Banquets spreadsheet
- Assisted Accounts Payable during month end closing with accruals
- Participated in inventory spot check for all outlets for month end
- Supported payroll as the backup for the Payroll Administrator, facilitated in processing weekly payroll closing, reconciling and uploading tips for the outlets and special pay requests
Cost Control Coordinator - Marriott Gaylord Palms
(2010-12 - 2012-12)
- Processed invoices through Adaco and PeopleSoft
- Processed requisition for proper charge for products outlets received from warehouse
- Processed S/P checks for auditing purposes
- Conducted monthly inventories with outlets, purchasing storerooms, calculating monthly food cost
- Performed weekly cycle counts in purchasing storerooms to help maintain inventory accuracy
Accounts Payable Coordinator - Marriott Gaylord Palms
(2008-06 - 2010-12)
- Answered vendor phone calls/emails and resolve inquiries in timely manner
- Cleared vendor statements/minimize outstanding items
- Logged all MMS invoices in database for tax tracking purposes
- Accrued Use Tax on all outstanding Oracle invoices
- Reviewed and cleared Open Receiver Reports
Accounts Receivable Customer Service - Marriott Gaylord Palms
(2006-11 - 2008-06)
- Provided information about guest's hotel folios and credit card charges
- Cleared hotel's Non-Zero Balance report on daily basis by charging credit cards on file or transferring outstanding balances to aging accounts for collections
- Invoiced all guests from aging accounts with follow-up every 2 weeks
- Answered guest inquiries via phone, email and Hot SOS within standard 24 hours Customer Service Guarantee
Front Desk Agent - Marriott Gaylord Palms
(2004-10 - 2006-11)
- Provided 100% guest satisfaction through friendly, helpful and prompt service
- Ensured smooth and efficient reservations, check-ins, check-outs and billing
- Coordinated hotel and guest opportunities to appropriate departments and meet guests needs
- Maintained and balanced daily a house bank of $1,000.00
