Julie Grant

Detail-oriented healthcare professional with extensive experience in medical billing, patient account management, and revenue cycle operations. Skilled in high-volume patient communication, appointment coordination, and insurance verification. Experienced in coordinating patient care workflows, including appointment scheduling, patient intake, and insurance verification in fast-paced healthcare settings.

Known for delivering exceptional customer service, resolving patient inquiries efficiently, and maintaining strict HIPAA compliance.

Health Customer Service Representative at Allegiance Benefit Plan Management (2025-11 – 2026-07)

• Answered telephone inquiries from plan participants, group contacts, and providers regarding self-funded and fully insured group health benefits and claims
• Provided clear and accurate responses to benefit and claims inquiries, ensuring a respectful and professional experience for all callers
• Documented all calls in Chronolog system, capturing key details for future reference and continuity of service
• Read and interpreted plan documents for numerous clients, reviewing new documents and amendments as added
• Assisted with claims payment research, including identifying and logging faxed claims and returning misdirected claims
• Supported team members with cross-training, provider record maintenance, and indexing of claim and correspondence batches
• Researched and processed refunds as assigned; contributed to daily workflow through punctual attendance and consistent production
• Met or exceeded company standards for production, quality, and assurance audits

Deduction Specialist at The Clorox Company (2019-10 – 2025-06)

Role concluded due to company-wide restructuring and budget cuts

• Managed high-volume inquiries, delivering timely resolutions while maintaining strong communication and professionalism
• Entered and validated detailed customer and account information with a high level of accuracy
• Collaborated across departments to resolve issues and improve workflow efficiency
• Utilized SAP, Salesforce, and Excel to track and update account activity
• Identified trends and implemented process improvements to enhance customer experience

Dispute Resolution Specialist at Office Depot (2017-06 – 2019-07)

• Handled high-volume inbound and outbound communications, resolving account concerns efficiently
• Coordinated with internal teams to ensure timely issue resolution and follow-up
• Maintained accurate documentation and provided clear explanations to customers

Collections Specialist at Urgent Medical Billing LLC (2016-11 – 2017-06)

• Managed patient accounts and processed 20+ claims daily across multiple insurance types
• Verified patient demographics and insurance coverage, ensuring accuracy for billing and scheduling readiness
• Communicated with patients and insurance providers to resolve account and claim inquiries
• Documented all activity thoroughly to maintain accurate patient records

Appeals Specialist at Advanced Recovery Systems LLC (2015-08 – 2016-11)

• Reviewed and processed medical claims and appeals in compliance with payer requirements
• Communicated with insurance representatives to resolve denied claims and obtain necessary details
• Maintained detailed and accurate patient account documentation

Appeal Resolution Team Lead at Wimbledon Health Partners (2014-08 – 2015-08)

• Oversaw workflow and ensured accurate tracking of patient account activity
• Supported team operations and productivity in a fast-paced healthcare setting
• Implemented tracking methods to improve efficiency and turnaround times

Nursing – Broward College