General Manager in Training at Appliance Factory (2025-12 – Present)
Oversaw business operations by processing returns/claims, resolving customer service issues, managing billing processes, leading sales team, and coordinating with corporate departments to ensure timely delivery and effective inventory management.
- Engaged customers through active selling, fostering repeat business relationships, and managing deliveries to enhance customer satisfaction.
- Developed new hires through onboarding and training in procedures and selling techniques to promote team readiness.
Field Training Specialist at United Pacific LLC (2025-01 – 2025-09)
Executed and monitored Manager in Training program, collaborating with multiple departments to optimize training effectiveness.
- Delivered engaging training sessions to boost employee morale and knowledge retention.
- Fostered collaborative training environment to enhance employee engagement and address diverse learning needs.
- Provided support to all field team members for training, assessments, new programs, and technical needs.
- Assisted in developing a new training program for MITs.
- Created job aids and SOPs, improving clarity and consistency in training across departments.
- Coordinated logistics for classes and meetings, managing travel arrangements for participants.
- Maintained comprehensive training records for all company employees to ensure accurate tracking and compliance.
- Ensured compliance in multiple states for UST A/B and C certification, harassment training, safety training, food certification class instruction, TIPS alcohol and tobacco training, and lottery sales.
- Maintained compliance records to support audits and ensure alignment with regulatory requirements.
- Documented expenses for team activities and individual needs, ensuring accurate financial tracking.
HR Generalist and Payroll Administrator at United Pacific LLC (2022-07 – 2025-01)
Payroll processing for 3800+ employees in multiple states: bi-weekly and weekly including payroll reporting.
- Ensured accurate pay, deductions, taxes, and legal compliance during payroll processing.
- Processing manual checks, resolving payroll errors, managing sick/vacation, resolving complaints for incorrect pay, and distributing paychecks.
- Processed unemployment claims, garnishment processing (child support, tax levies), employment verifications, ACA compliance, W2 processing, 401k withdrawals, BLS reporting, managed insurance enrollments/benefits, and managed LOAs.
- Resolved HR and payroll inquiries, including overflow calls.
- Coordinated HR billing processes with accounting to ensure accurate and timely payments.
- Compliance with labor laws and compensation in multiple states.
- Managed end-to-end employee lifecycle: conducted background checks, facilitated onboarding, processed new hires, completed I9s, handled terminations, maintained records, and supported performance management.
- Led HR investigations to address employee concerns and ensure compliance with company policies, employee relations, unemployment cases, and assist with lawsuits.
- Assisted field managers with disciplinary actions and procedures.
- Point of contact for company's scheduling system. Scheduled all corporate staffing.
- Developed policies and procedures, creating job aids to ensure compliance with all applicable laws and company policies.
- Ordered supplies for HR department and managed distribution of office mail.
- HRIS systems: proficient in ADP Workforce now, familiar with Kronos and Paycom.
Store Manager at Walgreens (2006-05 – 2022-04)
Managed recruiting, hiring, onboarding, training, and performance management of an average of thirty employees for each store location.
- Maintained 1.75 years of positive turnover by engaging and managing teams effectively.
- Facilitated employee engagement initiatives, fostering a positive work environment and contributing to reduced turnover.
- Provided mentorship to assistant managers and new store managers to develop leadership skills.
- Oversaw staffing and operations for multiple store locations over 9 months, aligning staff needs with business goals.
- Developed strategic plans for business profitability and workforce management.
- Streamlined inventory management with automated tracking systems, reducing stock discrepancies and ensuring product availability in high-volume locations.
- Established an outreach program for talent acquisition of pharmacy technicians by collaborating with outside agencies.
- In one year, nine pharmacy technicians recruited and trained to fully staff a Seattle district.
- Collaborated with other store managers and district or area managers to ensure large area projects' success.
- Ensured compliance with all federal, state, and local laws. Processed payroll, confirming all final paid hours and leaves.
- Facilitated Covid 19 vaccination clinics at district level for long term care facilities in 2020.
- Accepted into training program to transition to District Manager; through leading conference calls, leading parts of corporate training sessions, owning parts of district metrics, and district hiring.
