Delaney Dorsey

Acted as primary operational liaison between program leadership, district administrators, and site stakeholders, ensuring alignment with organizational standards, schedules, and compliance requirements across multiple locations Managed end-to-end program operations, including resource coordination, staff scheduling, attendance and data tracking, payroll submission, and issue resolution within a hybrid work environment Maintained accurate records, reports, and operational documentation while monitoring participation and performance data to identify trends and implement process improvements

Program Manager/Director - Transforming Arts & Minds: SBCUSD - San Bernardino, CA

(2025-07)

• Acted as primary operational liaison between program leadership, district administrators, and site stakeholders, ensuring alignment with organizational standards, schedules, and compliance requirements across multiple locations
• Managed end-to-end program operations, including resource coordination, staff scheduling, attendance and data tracking, payroll submission, and issue resolution within a hybrid work environment
• Maintained accurate records, reports, and operational documentation while monitoring participation and performance data to identify trends and implement process improvements
• Supervised and supported cross-functional staff teams through onboarding, training coordination, workflow management, and performance monitoring to ensure adherence to organizational protocols and quality standards
• Planned and executed multi-site programs and events by overseeing logistics, staffing, timelines, documentation, and stakeholder communications while ensuring policy compliance

First Year Experience & Science Tutor - Tutoring & Academic Support Center - San Francisco, CA

(2022-07 - 2024-08)

• Mentored as an embedded tutor for oral communications and biology college level courses with 25+ students to ensure delivery of content in an engaging and effective manner; partnered with instructors to implement course objectives and review student comprehension
• Co-developed and led bi-weekly in-person and online oral communication workshops; designed instructional slide decks, supplemental materials, visual content, social media advertisements, and authored workshop facilitator scripts to standardize delivery and increase student enrollment and engagement
• Utilized student performance data from 100+ students to identify common challenges and optimize workshop content improvements
• Conducted daily one-on-one and group coaching sessions with 5+ students to support oral communication or biology coursework understanding; utilized university tailored instructional strategies to improve learner engagement and comprehension, while collaborating with faculty to align sessions with course objectives

Elementary and Middle School Teacher - Transforming Arts & Minds: SBCUSD - San Bernardino, CA

(2024-06 - 2025-07)

• Facilitated musical theatre-based learning experiences for students grades 2-8; executed effective classroom management strategies to maintain a safe, inclusive, and productive learning environment
• Designed and implemented curriculum and daily lesson plans emphasizing companies core skill sets of singing, dancing, and acting; consulted with management and staff to tailor content and routinely refined lessons based on student progress and feedback
• Partnered with teaching partners and management to develop a 30-minute musical culmination performance showcasing student mastery

Server - Outback Steakhouse - Ontario, CA

(2021-04 - 2024-05)

• Trained and mentored multiple new servers on company policies and service standards; cooperating with management to identify training needs and improve onboarding processes
• Communicated and employed interpersonal skills to engage with 40-50 diverse clientele and staff daily, enhancing customer service delivery and resolving issues as arose in an efficient and effective manner
• Managed high-volume table service for groups ranging from 1 to 20 during peak hours; communicated orders efficiently to kitchen staff and collaborated with a team of 8 servers to optimize workflow
• Monitored and analyzed LBV (Labor, Beverage, and Food Value) and PPA (Per Person Average) metrics daily to achieve alignment with corporate performance goals and identify personal improvement areas

Shift Manager - McDonald's - Eastvale, CA

(2019-07 - 2021-04)

• Led and supervised daily operations and a team of 7+ crew members in a fast-paced environment, ensuring efficient workflow, quality service, and adherence to company standards; delegated roles, managed shift responsibilities, and adapted staffing dynamically to maintain productivity and meet peak-hour demands
• Resolved customer concerns with professionalism and patience, promoting positive guest satisfaction and sustaining high customer satisfaction scores
• Served as an essential worker during the COVID-19 pandemic, upholding compliance with evolving health and safety protocols while promoting team morale and operational continuity

Executive Intern - Black Student Union - San Francisco, CA

(2022-08 - 2023-05)

• Coordinated responsibilities of 4 interns while partnering with president and vice president to gain organizational and leadership skills; organized and executed community events geared toward interest and engagement

Bachelor of Arts - Biology with Minor in Theatre Arts - San Francisco State University