ESTATES MANAGER - Private Family - Multiple International Locations
(2025-03)
- Direct operations across a global luxury estate portfolio, including a 15,000 sq ft country estate in Uruguay, dual penthouses in Montevideo, a signature penthouse in the Aston Martin Residences in Miami, a family home in Westchester, NY, a seasonal residence in Canada, a private villa in Barbados, and a high-end estate in Saint-Tropez, France.
- Lead a multicultural team of household staff, contractors, and vendors across time zones, ensuring synchronized communication and uninterrupted high-standard service across all properties.
- Manage all estate budgets and reporting with accuracy and discretion, achieving cost control while upholding uncompromising service quality and principal preferences.
- Oversee fleet management across multiple countries, coordinating detailing, servicing, registrations, and scheduling with logistics for private air and ground transportation.
- Supervise facilities management for all mechanical systems including HVAC, generators, smart irrigation, and home automation systems (Control4, Lutron, and Crestron), ensuring full operational readiness at all times.
- Conduct regular site visits, inspections, and staff reviews to ensure cleanliness, safety, preventative maintenance, and consistent adherence to luxury household standards.
- Serve as the primary point of contact for all estate-related matters, managing confidential communication with family offices, security teams, and international service providers.
- Coordinate provisioning, inventory, and last-minute culinary adjustments with private chefs, aligning with seasonal menus, travel schedules, and formal entertaining requirements.
- Oversee formal events and family gatherings across properties, ensuring seamless execution and hospitality aligned with the principal's expectations and cultural customs.
- Provide high-touch, hands-on leadership for housekeepers, housemen, and support staff—training, mentoring, and scheduling for maximum efficiency and guest comfort.
- Implement and monitor housekeeping and security protocols across residences, including live-in staff rotations and emergency preparedness planning.
- Manage special projects such as renovations, landscape overhauls, and new system installations, liaising with architects, engineers, and designers to meet scope and deadlines.
- Ensure excellence in interior presentation, seasonal turnover, and lifestyle readiness, whether properties are in use or in standby mode, including detailed pre-arrival and departure planning for principal visits.
ESTATE MANAGER - Private Family - Wellington, FL
(2021-07 - 2024-10)
Direct operations across a global luxury estate portfolio, including a 15,000 sq ft country estate in Uruguay, dual penthouses in Montevideo, a signature penthouse in the Aston Martin Residences in Miami, a family home in Westchester, NY, a seasonal residence in Canada, a private villa in Barbados, and a high-end estate in Saint-Tropez, France.
- Lead a multicultural team of household staff, contractors, and vendors across time zones, ensuring synchronized communication and uninterrupted high-standard service across all properties.
- Manage all estate budgets and reporting with accuracy and discretion, achieving cost control while upholding uncompromising service quality and principal preferences.
- Oversee fleet management across multiple countries, coordinating detailing, servicing, registrations, and scheduling with logistics for private air and ground transportation.
- Supervise facilities management for all mechanical systems including HVAC, generators, smart irrigation, and home automation systems (Control4, Lutron, and Crestron), ensuring full operational readiness at all times.
- Conduct regular site visits, inspections, and staff reviews to ensure cleanliness, safety, preventative maintenance, and consistent adherence to luxury household standards.
- Serve as the primary point of contact for all estate-related matters, managing confidential communication with family offices, security teams, and international service providers.
- Coordinate provisioning, inventory, and last-minute culinary adjustments with private chefs, aligning with seasonal menus, travel schedules, and formal entertaining requirements.
- Oversee formal events and family gatherings across properties, ensuring seamless execution and hospitality aligned with the principal's expectations and cultural customs.
- Provide high-touch, hands-on leadership for housekeepers, housemen, and support staff—training, mentoring, and scheduling for maximum efficiency and guest comfort.
- Implement and monitor housekeeping and security protocols across residences, including live-in staff rotations and emergency preparedness planning.
- Manage special projects such as renovations, landscape overhauls, and new system installations, liaising with architects, engineers, and designers to meet scope and deadlines.
- Ensure excellence in interior presentation, seasonal turnover, and lifestyle readiness, whether properties are in use or in standby mode, including detailed pre-arrival and departure planning for principal visits.
- Directed the comprehensive daily operations of the estate, including property management, security oversight, and staff coordination, to maintain smooth and efficient functionality.
- Led and coordinated a diverse team of subcontractors and vendors, executing high-end projects across multiple luxury estates with precision and on-time delivery.
- Administered and meticulously monitored estate budgets, achieving cost efficiency while upholding the highest standards of luxury and personalized service.
- Managed an elite fleet of vehicles, including coordinating maintenance, detailing, and logistics for all transportation needs, guaranteeing readiness at all times.
- Supervised and maintained the estate's mechanical equipment, proactively identifying and resolving potential issues to prevent downtime and ensure optimal performance.
- Conducted regular inspections and facilitated the preventive maintenance of critical systems, including HVAC, generators, and cooling towers, to guarantee uninterrupted service and reliability.
ASSISTANT ESTATE MANAGER / HOUSE MANAGER - Private Family - Palm Beach Island, FL
(2017-09 - 2021-07)
- Served as the primary liaison for all estate-related matters, expertly managing communications between principals, staff, and external service providers to sustain seamless operations.
- Collaborated closely with chefs to facilitate last-minute menu changes, consistently aligning culinary offerings with the principals' high standards.
- Delivered hands-on support during high-profile events and formal gatherings, creating seamless and memorable experiences for guests, exceeding their expectations.
- Upheld and enhanced luxury service standards by overseeing and guiding servers and chefs, tailoring service to match the family's formal dining preferences.
- Directed all estate maintenance operations, effectively communicating with housemen and maintenance staff to address and implement necessary repairs and improvements.
- Leveraged advanced expertise in home automation systems, including Control 4, to manage, troubleshoot, and optimize estate technology infrastructure, ensuring flawless operation.
- Proactively resolved estate-related issues with efficiency and discretion, minimizing disruptions and preserving the comfort and satisfaction of the principals.
- Oversaw operations across multiple international and domestic luxury properties, including locations in St. Tropez Ramatuelle, France; Cape Cod, Massachusetts; and Wellington, Florida.
- Acted as the primary gatekeeper for all subcontractors and vendors, ensuring smooth coordination and adherence to the estate's standards.
- Leveraged extensive knowledge of home automation systems, including Crestron and Lutron, to optimize and troubleshoot estate technology.
- Managed and tracked household budgets, ensuring cost-effective operations while maintaining high standards of luxury.
- Oversaw security camera operations, enhancing estate security and promptly addressing any irregularities.
- Ensured the proper maintenance and functionality of critical systems such as HVAC, generators, and cooling towers, preventing potential disruptions.
- Provided chauffeur services and managed errands for the family and guests, fostering reliability in daily operations.
- Monitored and maintained the estate's fleet of vehicles, overseeing regular maintenance and care to ensure optimal performance.
- Supervised the operation and maintenance of all mechanical equipment, proactively identifying and addressing issues to maintain a comfortable environment.
- Maintained the estate's pools, beachfront, outdoor furniture, and tennis areas in pristine condition, enhancing the property's aesthetic appeal.
- Collaborated with chefs to manage grocery shopping and inventory, ensuring kitchen operations were well-supported.
- Performed household repairs and provided assistance to housekeepers, ensuring the estate remained in impeccable condition.
- Managed household inventories and pantries, coordinating with vendors and overseeing installations and deliveries to ensure seamless operations.
- Cared for the family dogs, maintaining their well-being and ensuring they received proper attention and care.
- Maintained open and effective communication with principals to promptly address and fulfill their requests.
- Handled light maintenance tasks, including changing light bulbs and fuses, and regularly checked security alarm systems to ensure they were functioning properly.
- Managed comprehensive housekeeping duties, ensuring the household remained spotless and well-organized at all times.
- Prepared and served daily meals, accommodating specific dietary preferences and providing exceptional culinary experiences.
- Provided dedicated care for two large dogs and five cats, including grooming, feeding, and coordinating veterinary appointments.
- Maintained the garden and oversaw lawn maintenance, ensuring the property's exterior was beautifully kept and inviting.
- Coordinated and scheduled a variety of family events, including tours, dining experiences, theatre outings, and sporting events, ensuring seamless and enjoyable activities.
- Assisted the family with the transportation and handling of luggage, ensuring efficient and smooth travel transitions.
- Escorted family members and guests to their accommodations, providing a warm and welcoming environment upon arrival.
- Planned and managed all personal travel logistics, including booking air travel, arranging ground transportation, and securing accommodations, ensuring stress-free and well-organized trips.
- Efficiently managed household communications, including handling telephone calls, responding to emails, and sorting mail, to ensure timely and organized information flow.
ESTATE MANAGER - Zertuche Family - Jupiter, FL
(2015-07 - 2017-09)
- Managed comprehensive housekeeping duties, ensuring the household remained spotless and well-organized at all times.
- Prepared and served daily meals, accommodating specific dietary preferences and providing exceptional culinary experiences.
- Provided dedicated care for two large dogs and five cats, including grooming, feeding, and coordinating veterinary appointments.
- Maintained the garden and oversaw lawn maintenance, ensuring the property's exterior was beautifully kept and inviting.
- Coordinated and scheduled a variety of family events, including tours, dining experiences, theatre outings, and sporting events, ensuring seamless and enjoyable activities.
- Assisted the family with the transportation and handling of luggage, ensuring efficient and smooth travel transitions.
- Escorted family members and guests to their accommodations, providing a warm and welcoming environment upon arrival.
- Planned and managed all personal travel logistics, including booking air travel, arranging ground transportation, and securing accommodations, ensuring stress-free and well-organized trips.
- Efficiently managed household communications, including handling telephone calls, responding to emails, and sorting mail, to ensure timely and organized information flow.
LEAD CONCIERGE - The Biltmore Condo - Palm Beach Island, FL
(2012-06 - 2015-07)
- Provided personalized information, recommendations, and booking services for residents and guests, ensuring seamless experiences for dining, entertainment, travel, and medical needs.
- Responded promptly to special requests, coordinating services such as medical appointments, childcare, floral arrangements, and more, to meet residents' unique needs.
- Cultivated strong relationships with local businesses, VIPs, and service providers to fulfill diverse resident and guest requests with exceptional service quality.
- Managed internal and external communications, including handling telephone calls, pages, and delivering messages, ensuring timely and accurate information flow.
- Addressed and resolved inquiries and concerns from prospective and current residents, enhancing satisfaction and building strong community rapport.
- Supported customer relations and business operations teams by assisting with administrative duties, including accounts receivable and office responsibilities, contributing to smooth building management.
- Collaborated with environmental services to monitor and maintain building cleanliness, visual appeal, and security, responding proactively to any issues.
- Engaged with residents' families and guests, delivering exceptional service that fostered a welcoming and supportive community environment.
MANAGER - Pro Star Group Services - Palm Beach Island, FL
(2010-05 - 2012-06)
- Collaborated with clients to design and refine landscaping projects, offering expert recommendations on ornamental plants, ground covers, and structural enhancements to achieve their vision.
- Coordinated labor, equipment, materials, and resources, ensuring seamless project execution and timely completion.
- Provided personalized consultation to customers, helping them achieve optimal outcomes for their lawns and landscapes.
- Monitored all ongoing projects, maintaining rigorous quality control to ensure that all landscaping work met or exceeded client expectations.
- Managed the maintenance and upkeep of both foreclosure and residential properties, delivering consistent, high-quality service across all sites.
