Julius Guest

Customer-focused professional with over 10 years of experience providing high-quality service in healthcare, hospitality, and corporate environments. Proven ability to resolve guest concerns, maintain professionalism under pressure, and deliver positive experiences through strong communication, organization, and teamwork.

Behavior Medical Technician - Jacobi Medical Center - Bronx, NY

(2018-01)

• Deliver compassionate service to patients and families while maintaining safety, privacy, and professionalism.
• Respond to inquiries and concerns, providing timely information and assistance.
• De-escalate high-stress situations using customer-service-focused communication.
• Maintain accurate documentation and ensure all guest and patient interactions meet hospital standards.
• Train and mentor new team members to ensure consistent service quality.

Knowledge Operational Manager - United States Air Force Reserve

(2012-08)

• Serve as primary point of contact for unit members, resolving issues and providing administrative support.
• Maintain accurate records, schedules, and communications for operational activities.
• Support onboarding and training of new personnel to ensure a smooth transition into the organization.

Event Manager - Moët Hennessy - New York, NY

(2010-12 - 2018-12)

• Delivered exceptional guest experiences during high-profile corporate events.
• Handled guest concerns, special requests, and last-minute changes with professionalism.
• Coordinated staff, room setups, and logistics to ensure seamless event execution.
• Maintained strong client relationships through clear communication and service excellence.

Bachelor of Science - General Studies - Shaw University