Juned Rizwi

ServiceNow Technical Lead - Alcor Solutions

(2023-09)

Architect enterprise ServiceNow solutions across ITSM, ITOM, HRSD, CSM, FSM, SecOps, and App Engine to address complex cross-domain operational challenges.
Lead CMDB and service architecture strategy including CI modeling, relationship governance, discovery optimization, and service impact visualization.
Design GenAI-enabled workflows, Now Assist integrations, and intelligent orchestration to reduce operational overhead and improve service responsiveness.
Direct CI/CD-driven development, instance upgrades, clone automation, and release governance to maintain platform stability at scale.
Provide technical leadership through design reviews, code optimization, and performance diagnostics to control technical debt.
Establish secure, compliant platform standards using domain separation, encryption, ACL governance, and compliance automation.

ServiceNow Senior Developer - Crossfuze

(2020-06 - 2023-08)

Led advanced scripting initiatives using Script Includes, Glide APIs, async processing, and performance-optimized code to resolve platform scalability challenges.
Engineered ITOM Discovery patterns, Service Mapping topologies, and event correlation logic to improve service health monitoring.
Built enterprise-grade UI experiences using UI Builder and Service Portal to modernize self-service and operational dashboards.
Implemented CI/CD pipelines with Git, Jenkins, and ServiceNow DevOps to improve release reliability and deployment governance.
Developed Predictive Intelligence models and intelligent assignment logic to enhance automation and operational efficiency.
Strengthened platform security through advanced ACLs, RBAC models, encryption, and scoped application governance.

ServiceNow Developer - CloudPires

(2017-04 - 2020-05)

Designed end-to-end digital workflows across ITSM, HRSD, and CSM using Flow Designer, IntegrationHub, and Service Catalog.
Solved complex integration challenges by implementing REST/SOAP APIs, OAuth, MID Server patterns, and third-party connectivity.
Optimized CMDB Discovery and service mapping configurations to improve service visibility and operational decision-making.
Configured Virtual Agent NLU topics and automation flows to reduce dependency on manual support channels.
Partnered with business stakeholders to translate requirements into scalable solutions aligned with ITIL v4 practices.

ServiceNow Administrator - Cprime

(2014-04 - 2017-03)

Built and administered core ITSM processes using Business Rules, Client Scripts, UI Policies, and Flow Designer to stabilize incident and change operations.
Customized forms, catalogs, and Service Portal widgets to reduce manual handling and improve IT support user experience.
Implemented foundational CMDB CI classes, relationship rules, and reconciliation logic to improve asset visibility.
Developed scripted REST integrations and background jobs to automate data synchronization across enterprise systems.

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