Juned Rizwi

ServiceNow Technical Lead with 12 years of hands-on experience delivering enterprise platform solutions across ITSM, ITOM, HRSD, CSM, FSM, SecOps, and App Engine. Deep expertise in JavaScript ES6+, Glide APIs, Flow Designer, UI Builder, Service Portal, and ATF, with strong integration capability using IntegrationHub, scripted REST/SOAP APIs, MID Server, OAuth, and SAML. Proven in CMDB service architecture, discovery and service mapping, GenAI workflow automation, CI/CD-driven delivery, and platform security including RBAC, ACLs, encryption, and domain separation.

ServiceNow Technical Lead - Alcor Solutions

(2023-09)

• Architect enterprise ServiceNow solutions across ITSM, ITOM, HRSD, CSM, FSM, SecOps, and App Engine to address complex cross-domain operational challenges.
• Lead CMDB and service architecture strategy including CI modeling, relationship governance, discovery optimization, and service impact visualization.
• Design GenAI-enabled workflows, Now Assist integrations, and intelligent orchestration to reduce operational overhead and improve service responsiveness.
• Direct CI/CD-driven development, instance upgrades, clone automation, and release governance to maintain platform stability at scale.
• Provide technical leadership through design reviews, code optimization, and performance diagnostics to control technical debt.
• Establish secure, compliant platform standards using domain separation, encryption, ACL governance, and compliance automation.

ServiceNow Senior Developer - Crossfuze

(2020-06 - 2023-08)

• Led advanced scripting initiatives using Script Includes, Glide APIs, async processing, and performance-optimized code to resolve platform scalability challenges.
• Engineered ITOM Discovery patterns, Service Mapping topologies, and event correlation logic to improve service health monitoring.
• Built enterprise-grade UI experiences using UI Builder and Service Portal to modernize self-service and operational dashboards.
• Implemented CI/CD pipelines with Git, Jenkins, and ServiceNow DevOps to improve release reliability and deployment governance.
• Developed Predictive Intelligence models and intelligent assignment logic to enhance automation and operational efficiency.
• Strengthened platform security through advanced ACLs, RBAC models, encryption, and scoped application governance.

ServiceNow Developer - CloudPires

(2017-04 - 2020-05)

• Designed end-to-end digital workflows across ITSM, HRSD, and CSM using Flow Designer, IntegrationHub, and Service Catalog.
• Solved complex integration challenges by implementing REST/SOAP APIs, OAuth, MID Server patterns, and third-party connectivity.
• Optimized CMDB Discovery and service mapping configurations to improve service visibility and operational decision-making.
• Configured Virtual Agent NLU topics and automation flows to reduce dependency on manual support channels.
• Partnered with business stakeholders to translate requirements into scalable solutions aligned with ITIL v4 practices.

ServiceNow Administrator - Cprime

(2014-04 - 2017-03)

• Built and administered core ITSM processes using Business Rules, Client Scripts, UI Policies, and Flow Designer to stabilize incident and change operations.
• Customized forms, catalogs, and Service Portal widgets to reduce manual handling and improve IT support user experience.
• Implemented foundational CMDB CI classes, relationship rules, and reconciliation logic to improve asset visibility.
• Developed scripted REST integrations and background jobs to automate data synchronization across enterprise systems.

Bachelor's - Computer Science - New Jersey Technological University