Justin Corriveau

Identity & Access Management (IAM) Analyst with 4+ years of hands-on experience securing and stabilizing identity environments in high-risk, high-volume enterprise settings, backed by 10+ years of broader IT experience. Specializes in identity lifecycle management (Joiner/Mover/Leaver), access provisioning, and enforcing least-privilege controls across complex environments where access failures directly impact business operations. Proven ability to resolve critical access issues, support and secure platforms including Active Directory, Microsoft Entra ID, Okta, and Delinea (PAM), and maintain reliable, audit-ready identity operations for executive and mission-critical users.

Trusted to operate independently under pressure, quickly restore access in time-sensitive scenarios, and deliver consistent, compliant identity outcomes in regulated environments. B.S. in Cybersecurity; Microsoft SC-300 (Identity & Access Administrator) in progress.

Desktop Engineer - Identity & Access Management at Krispy Kreme (2023-05 – 2023-09)

• Supported PAM operations via Delinea Secret Server, resolving privileged account lockouts and handling break-glass access scenarios in time-sensitive situations, maintaining audit-ready records of access escalations and break-glass reviews to support compliance readiness
• Led deployment of Microsoft Intune MDM for 400+ iPadOS and macOS devices across a 48-state workforce, integrating Apple Business Manager with Entra ID and Conditional Access policies to enforce identity-driven device compliance, resulting in 100% device compliance at rollout with zero post-deployment access or security incidents
• Administered MFA enforcement via Okta and validated Entra ID Conditional Access policies, supporting SSO integrations and enforcing least-privilege access controls across enterprise applications
• Handled escalation-level access issues across enterprise and privileged user populations, troubleshooting identity and access failures across Active Directory and Entra ID to restore functionality while maintaining compliance and least-privilege controls

Access & Identity Operations Analyst at Bank of America (2021-06 – 2023-01)

• Executed high-volume identity lifecycle operations (Joiner/Mover/Leaver) for executive and trading floor users in a regulated financial environment, ensuring fast and precise access provisioning and deprovisioning with audit-ready documentation and zero compliance exceptions under strict regulatory requirements
• Owned Active Directory and Microsoft Entra ID user lifecycle operations including provisioning, deprovisioning, group management, and access issue resolution across enterprise and privileged user populations
• Resolved access issues impacting executive and trading floor users, restoring critical system access while maintaining strict adherence to access control policies and audit requirements

Incident Response Analyst at Charter Communications (2020-05 – 2021-06)

• Served as Incident Commander for operational and access-impacting events
• Triaged and routed access-impacting tickets to appropriate identity and infrastructure teams, maintained compliance documentation throughout each incident lifecycle, and coordinated secure service restoration across cross-functional stakeholders including vendors and executive leadership

IT Technician at Sitehands Inc. LLC (2018-04 – 2019-04)

• Administered AD user accounts, group memberships, and access modifications
• Troubleshot account-related issues; supported secure PBX migration, ensuring minimal downtime and adherence to security policies

IT Specialist at U.S. Army (2014-02 – 2016-03)

• Managed IT systems for 200+ personnel with secure access and 99% uptime, maintaining strict DoD compliance for controlled accounts and secure communications
• Resolved hardware, software, and connectivity issues per DoD security standards

Bachelor of Science in Cybersecurity – Bellevue University

Associate of Science in Cyber/Network Security – ECPI University