Justin Davis

Acts as the main link between a company and its customers, focusing on building strong relationships, ensuring satisfaction, and resolving issues for a portfolio of clients, often involving onboarding, support, account management, with providing excellent communication, problem-solving, and empathy to manage complex needs and maintain long-term loyalty

Case Manager - Covenant House Texas

• Aid team in coordinating educational support meetings for parents of project youth, which include encouraging parental involvement, easing relevant topics of interest (STIs, determinants of teen pregnancy, etc.), and providing resources and referrals as needed.
• Provide support for program sustainability and resource development effort
• Effectively deliver evidence-based curricula for program participants, reinforcing age-appropriate language and medically exact instructional strategies

Client Care Specialist II - AIDS Health Foundation

• Builds professional relationships with referents that help both patient care and organizational goals through consistent and prompt communication related to referrals, intake, assessment, and care planning.
• Organize and facilitate new member orientation to ensure members have a clear understanding of how Case Management can be utilized beneficially
• Assess, verify, and keep records of a member's eligibility for Case Management and various entitlement programs
• Document all interactions with or on behalf of a member within 72 hours
• Assess, collect, and maintain right member information and records in a confidential manner

Direct Support Professional - Safe Haven Youth Ranch

• Help with personal hygiene, bathing, dressing, meal prep, housekeeping, and laundry.
• Teach self-care, money management, decision-making, social skills, and community integration.
• Maintain accurate records, including activity logs, medication charts, and behavioral data.
• Utilizing relevant software, databases, and computer systems efficiently.

Disease Intervention Specialist - Department of Public Health

• Gathers, analyzes, and monitors data regarding communicable diseases within a health district.
• Providing confidential counseling, education, and referrals for examination and treatment to exposed individuals.
• Prepares documentation of all communicable disease case investigations occurring within the district.
• Performs reporting and surveillance activities as well as conduct data collection and analysis.

BA - Communications - Columbus State University (2014-12)