Justin Holbrook

Seeking to transition into a new industry by leveraging proven leadership, team management, and operational skills to drive efficiency, support team success, and grow professionally.

SERVER / BARTENDER at LongHorn Steakhouse (2024-06 – Present)

• Maintain accurate, timely execution while balancing competing priorities in a fast-paced environment.
• Coordinate with kitchen and management teams to resolve workflow issues and support smooth shift operations.
• Follow established procedures, communicate clearly, and remain composed during peak demand.

EXECUTIVE DIRECTOR at Chick-fil-A (2023-01 – 2024-06)

• Directed staffing, training, scheduling, and daily operations for a business generating approximately $9M in annual revenue.
• Monitored labor, inventory, waste, safety, and operating performance to support efficient execution and company standards.
• Coached employees and leaders, reinforced accountability, and addressed performance gaps with practical solutions.
• Balanced staffing and operational priorities while maintaining consistent procedures and business goals.

ASSISTANT GENERAL MANAGER at Chick-fil-A (2021-07 – 2023-01)

• Managed hiring, onboarding, employee training, scheduling, and daily workflow in an operation generating approximately $8M annually.
• Supported labor, inventory, waste, and safety controls to maintain standards and manage resources.
• Coached employees and resolved day-to-day issues in a high-volume environment.

DIRECTOR OF OPERATIONS at Chick-fil-A (2018-12 – 2021-07)

• Led hiring, onboarding, training, and employee performance support for a workforce of 100+.
• Supported workforce planning, employee development, and consistent execution of operating procedures.
• Used performance feedback and structured problem-solving to improve workforce and operational reliability.

SHIFT LEADER at Chick-fil-A (2013-12 – 2018-12)

• Coordinated front-line workflows, delegated tasks, and reinforced operating standards during daily shifts.
• Supported employee training, performance feedback, and team accountability.

SUBCONTRACTOR HELPER at Ogivily Retail Services (2012 – 2016)

• Assisted with overnight commercial retail demolition, remodeling, and reconstruction projects.
• Helped refurbish plumbing fixtures for Ferguson Plumbing, complete minor plumbing repairs, and replace retail carpeting.
• Used a variety of power tools and assisted with jackhammer demolition, Apple retail wall installations, and Food Lion signage updates.

Associate in Arts coursework; completion pending – Brunswick Community College (2026)

High School Diploma – David W. Butler High School (2016)