Justin Reyes

Adaptable technology specialist and technical writer with hands-on expertise in consumer electronics, hardware diagnostics, network systems, and mobile platforms. Proven ability to translate complex technical concepts into accessible, engaging guidance for broad audiences. Adept at content creation, CMS navigation, and deep-dive troubleshooting across Windows, Android, iOS, macOS, Linux, and mobile OS ecosystems.

Independent Technology Specialist & Consultant - Self-Employed

(2017-01)

• Author comprehensive, step-by-step repair and configuration guides for custom PC builds, desktop hardware upgrades, and mobile devices.
• Diagnose, repair, and optimize smartphones, computers, and consumer networking hardware across Android, iOS, macOS, Linux, and Windows systems, explaining complex technical issues in simple terms to end-users.
• Manage operational, technical, and client-facing workflows for local family business operations.

Beta Tester & Application Evaluator - Google Play Store / Independent

(2004-01)

• Conduct rigorous beta testing for pre-release Android applications and Google Play Store software builds, evaluating UX/UI functionality, performance stability, and feature execution.
• Provide detailed bug reports, user feedback, and edge-case technical analysis to developers to refine software performance prior to public distribution.

Technical Support Technician & Sales Associate - T-Mobile - Jamaica (Rockaway Blvd), NY

(2015-01 - 2017-12)

• Educated customers on emerging mobile technology, operating systems (Android, iOS), and device ecosystems to drive sales and support adoption.
• Performed on-site hardware and software troubleshooting, device data transfers, and mobile diagnostics for consumer clients.
• Translated complex carrier plans, hardware specifications, and network features into clear, accessible concepts for diverse audiences.

General Technician - Cell Phone Spot / DXX's Inc. - Jamaica, NY

(2004-04 - 2006-07)

• Introduced and supported new digital product lines and multimedia content delivery across Windows Mobile, Palm OS, Motorola, Nokia, Apple, and consumer audio/video devices.
• Designed and deployed a multi-location wireless LAN infrastructure spanning three retail locations.
• Authored instructional and promotional materials to train staff on complex device repair procedures and software integration.

Technical Support Professional (Hewlett Packard) - Stream International

(2007-10 - 2008-01)

• Delivered expert technical support and hardware troubleshooting for HP notebook systems.
• Guided users through hardware/software resolutions, translating technical specs into actionable advice.

Network Technician (Contract) - CNS / Signal Integration Technologies - Dallas, TX and New York, NY

(2007-01 - 2007-12)

• Executed the installation and testing of a VoIP network infrastructure for commercial clients.
• Terminated, crimped, and ran Cat 5e and Cat 6 Ethernet cabling throughout commercial office buildings across Dallas, TX and New York, NY.

Associate of Applied Science - Information Technology (Computer Network Systems) - ITT Technical Institute

Bachelor Studies in Applied Science - Network Administration - DeVry University