Independent Technology Specialist & Consultant - Self-Employed
(2017-01)
- Author comprehensive, step-by-step repair and configuration guides for custom PC builds, desktop hardware upgrades, and mobile devices.
- Diagnose, repair, and optimize smartphones, computers, and consumer networking hardware across Android, iOS, macOS, Linux, and Windows systems, explaining complex technical issues in simple terms to end-users.
- Manage operational, technical, and client-facing workflows for local family business operations.
Beta Tester & Application Evaluator - Google Play Store / Independent
(2004-01)
- Conduct rigorous beta testing for pre-release Android applications and Google Play Store software builds, evaluating UX/UI functionality, performance stability, and feature execution.
- Provide detailed bug reports, user feedback, and edge-case technical analysis to developers to refine software performance prior to public distribution.
Technical Support Technician & Sales Associate - T-Mobile - Jamaica (Rockaway Blvd), NY
(2015-01 - 2017-12)
- Educated customers on emerging mobile technology, operating systems (Android, iOS), and device ecosystems to drive sales and support adoption.
- Performed on-site hardware and software troubleshooting, device data transfers, and mobile diagnostics for consumer clients.
- Translated complex carrier plans, hardware specifications, and network features into clear, accessible concepts for diverse audiences.
General Technician - Cell Phone Spot / DXX's Inc. - Jamaica, NY
(2004-04 - 2006-07)
- Introduced and supported new digital product lines and multimedia content delivery across Windows Mobile, Palm OS, Motorola, Nokia, Apple, and consumer audio/video devices.
- Designed and deployed a multi-location wireless LAN infrastructure spanning three retail locations.
- Authored instructional and promotional materials to train staff on complex device repair procedures and software integration.
Technical Support Professional (Hewlett Packard) - Stream International
(2007-10 - 2008-01)
- Delivered expert technical support and hardware troubleshooting for HP notebook systems.
- Guided users through hardware/software resolutions, translating technical specs into actionable advice.
Network Technician (Contract) - CNS / Signal Integration Technologies - Dallas, TX and New York, NY
(2007-01 - 2007-12)
- Executed the installation and testing of a VoIP network infrastructure for commercial clients.
- Terminated, crimped, and ran Cat 5e and Cat 6 Ethernet cabling throughout commercial office buildings across Dallas, TX and New York, NY.
