Kaden Gonzalez

Computer Science student with experience in IT support, Python, SQL, and Linux, and a strong foundation in software development, systems administration, and cybersecurity. CompTIA Security+ certified with hands-on experience using ServiceNow, Active Directory, and Microsoft 365 to troubleshoot technical issues and support enterprise users. Experienced in team-based development using Git and Agile, with strong analytical, problem-solving, and communication skills.

IT Service Desk Engineer Apprentice - Meritage Homes - Scottsdale, Arizona

(2026-06)

• Resolved Tier 1 technical support incidents for employees across multiple locations, improving end user productivity by troubleshooting hardware, software, Microsoft 365, and account related issues through ServiceNow, phone, email, and in person support
• Maintained secure access to business systems by administering Active Directory, Office 365, and NTFS permissions, reducing user downtime through password resets, account provisioning, and identity/access troubleshooting
• Improved incident resolution efficiency by documenting technical issues and step by step solutions in the knowledge base, enhancing team collaboration and service quality through accurate ticket management, testing fixes, and timely escalation of complex issues

Security Officer - Securitas – Choice Hotels - Scottsdale, Arizona

(2026-05)

• Improved communication and daily operations by using Microsoft Teams to coordinate with employees, management, and security personnel throughout the building
• Created and submitted detailed security reports using Microsoft Excel and Outlook while maintaining accurate documentation and escalating incidents when necessary
• Maintained a safe and professional environment by monitoring building access, checking visitors in and out, and conducting routine interior and exterior patrols of the facility

Customer Service Associate - Walgreens - Phoenix, Arizona

(2025-12 - 2026-01)

• Resolved customer issues in a fast-paced retail environment while maintaining professionalism and accuracy
• Collaborated with team members to support daily operations including stocking, organization, and store readiness, improving workflow efficiency
• Maintained attention to detail while handling high-volume tasks, strengthening communication and accountability

B.S. - Computer Science (Cybersecurity) - Arizona State University (2027-05)