Jason Jordan

Dynamic Computer Analyst with expertise in IT infrastructure and asset management at MobilexUSA. Proven track record in troubleshooting and optimizing network systems while leading teams to enhance service delivery. Skilled in Active Directory and remote support, ensuring timely resolution of technical issues and improving operational efficiency.

Experienced with analyzing and optimizing computer systems, ensuring seamless functionality and support. Utilizes technical expertise to diagnose and resolve system issues efficiently. Strong understanding of data analysis and problem-solving, contributing to consistent operational improvements.

Veteran

Proud and web developer in my spare time.

Computer Analyst Lead - MobilexUSA - Galveston, TX

(2026-01)

• Collaborated with cross-functional teams to implement new technology solutions effectively.
• Provided technical support and training to staff on software usage and best practices.
• Mentored junior analysts, fostering professional growth and knowledge sharing within the team.
• Evaluated emerging technologies to recommend strategic advancements in organizational systems.
• Advised leadership on technology trends relevant to business goals, fostering innovation throughout the organization.
• Performed root-cause analysis on recurring issues, successfully identifying permanent resolutions in multiple cases.
• Developed detailed documentation to facilitate knowledge transfer and enable effective troubleshooting by IT staff members.

Computer Analyst - MobilexUSA - Horsham, PA

(2020-05 - 2026-01)

• Management and Troubleshooting of Infinitt PACS
• Utilizing SCCM, MS Endpoint Management to manage company physical assets.
• Troubleshooting, maintenance, installation and setup of physical assets to include laptop computers, desktop computers, printers, scanners, wireless routers, hot spots, and iPhones.
• Logging interactions using ServiceNow platform.
• Troubleshooting server connectivity issues.
• Authoring Knowledge Base documents to demonstrate methods used for troubleshooting applications.

Radiology Specialist - Rely Radiology - Coeur D'Alene, ID

(2016-03 - 2020-05)

• Managed a small team whose daily operation consisted of calling in stat reads on radiographic studies to outlying facilities, radiographic image QC, contacting and working with reading Radiologists to troubleshoot software issues.
• Manage "Doc caller" application that I built in powerapps which expedited our call times by providing a directory with one button calling feature designed to work with Mitel phone systems.

E.N.T Tech - Owens Ear Center - Plano, TX

(2012-09 - 2016-01)

• Performed nystagmus testing
• Performed computerized tomography scans of the head and sinuses

Radiographic Technologist - US Army - United States

(2000-10 - 2012-06)

• Operated radiographic equipment to capture high-quality medical images for diagnostic purposes.
• Collaborated with physicians to determine appropriate imaging protocols and patient care procedures.
• Trained junior technologists on equipment operation and best practices in radiographic imaging.
• Performed scans using Computerized Tomography with intravenous contrast.
• Management of patient images and data use GE Centricity system.

Bachelor of Science - Management Information Technology - American Public University (2020-02)