Kailyn Nicole

Dedicated and compassionate Instructional Assistant with experience supporting children with autism and developmental disabilities in an intervention setting. Skilled in behavior management, data collection, implementing individualized interventions, and fostering positive learning environments. Strong background in psychology and child development with a passion for helping students reach their full potential.

Seeking an opportunity to apply my experience and skills in a school setting where I can support students' academic, behavioral, and social growth.

Customer Service Representative at Planet Fitness (2025-11 – Present) • Greet members and guests while providing excellent customer service.

• Answer questions regarding memberships, billing, and club policies.
• Process memberships, payments, and account updates accurately.
• Maintain a clean, welcoming, and safe environment for members. Team Member at Tropical Smoothie Cafe (2024-09 – 2025-03) • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisors for quick resolution.
• Greeted customers and responded to informational requests.
• Processed credit card and gift certificate payments in electronic computer systems.
• Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
• Maintained cleanliness and presentation of stock room and production flow.

Instructional

Assistant at Empower – Autism Intervention Center (2024-05 – Present) Delivered specialized behavioral health interventions, maintained meticulous records of client progress, and ensured compliance with legal documentation standards while demonstrating adaptability, effective problem-solving, and a collaborative spirit in a challenging work environment. Crew Member at Wendy's (2023-03 – 2024-05) • Accepted cash and credit card payments, issued receipts, and provided change.

• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Bachelor of Science in Psychology – Kentucky State University (2024-05)