Ferlina Mungcal

Seasoned and results-driven professional with 18 years of experience in media operations and broadcasting, complemented by recent roles in customer service, production support, and education. Proven ability to coordinate operations, support teams, manage workflows, and deliver exceptional customer service in fast-paced environments.

Instructional Assistant (Substitute) - Holy Trinity Catholic School - Beaverton, Oregon

(2026-01)

• Support classroom instruction and student learning in group and one-on-one settings
• Assist with lesson preparation, grading, and classroom management
• Supervise students and maintain a safe, structured environment

Production Coordinator/ Customer Service | Admin Support - CB-RAM Electronics - Beaverton, Oregon

(2022-01 - 2026-01)

• Provided administrative support to ensure smooth daily office operations.
• Managed purchase orders and ensured timely completion
• Provided customer support via phone, email, and chat
• Coordinated with vendors, clients, and internal teams
• Improved workflows to increase efficiency

Manager, Content Operations & Media Placement - The Filipino Channel - Manila, Philippines

(2013-01 - 2015-01)

• Led content operations, airtime planning, and media placement
• Managed broadcast operations and international distribution
• Conducted audience research to optimize programming

Earlier Media Experience - The Filipino Channel - Manila, Philippines

(1998-01 - 2013-01)

• Advanced from Production Assistant to Program Development Head
• Managed production, scheduling, and broadcast delivery

Bachelor of Arts - Mass Communication - Manila, Philippines