Substitute Clerk (Executive Assistant N13) - Chicago Public Schools - Chicago, IL
(2026-05 - 2026-07)
- Opened parent tickets and escalated Tier 2 & Tier 3 issues to the Parent Support Administrators for resolution
- Managed the schedule of meetings, activities, network retreats, and deadlines for Chief Terrycita Perry and Deputy Jose Torres
- Prepared and managed payroll and historical edits for school leaders in N13
- Financially: created purchase orders, budget transfers, and receipting open POs through Enterprise Financial on Oracle for the Chief of Schools and Network staff
- Set up and maintained paper and electronic filing systems for: financial records, principal contracts, travel reimbursements, grade changes, CIWP forms, budget transfers, LSC fundraiser forms, Food & Beverage, discipline reports, payroll historical edits, principal/Ap meeting sign in sheets, and vacation request forms
- Managed confidential and time-sensitive materials
- Opened, read, routed, and distributed incoming mail and answering routine letters
- Oversaw the ordering of office supplies and materials for N13 and prepared documents for internal audits
- Handled related day-to-day requests and other related duties as required
- Set up and broke down our Leadership retreat/Principal retirement ceremony
Financial Representative - Northwestern Mutual (McQuade Financial) - Chicago, IL
(2025-09 - 2026-02)
- Prospecting & following up on leads to create business
- Thoroughly understanding a prospects personal needs and financial goals
- Educating the importance of financial literacy and planning to interested parties
- Establishing relationships with new clients/Maintaining relationships with existing clients
- Providing personalized financial advice to clients
- Recommending suitable financial products and services
- Educating clients about their personalized px plans created by our team
- Staying updated with current market trends
- Ensuring that the highest level of customer service is provided on a consistent basis
- Proficient in CRM software to maintain customer contacts
- Ensuring full compliance with all relevant company policies, procedures, legal, and regulatory requirements
Parent Support Administrator - Chicago Public Schools, Parent Support Center (Office of Network Support) - Chicago, IL
(2021-11 - 2023-06)
- Establishing and sustaining a trusting and credible relationship between all stakeholders in education: Parents/guardians, Community, and School officials (Network Chiefs/ Deputy Chiefs/Executive assistants)
- Investigating, mediating, and resolving equitable parent and community concern resolutions through a single point of contact (one-stop-shop model) via email/phone or one-on-one mediation in person ensuring alignment with CPS policy
- Mediating parent concerns to not reach media platforms/and or the news
- Resolving issues received by the CEO's office Pedro Martinez
- Liaise and partner with: the Office of Policy and Procedure, the CPS law department, Central office departments, and subject matter experts to ensure minimum disruption in the students educational process
- Proficiently using the districts ticket system to manage and maintain electronic case files, student documentation, and investigative notes
- Provided the Network Chief's and Deputy Chiefs with monthly case reports
- Provided depositions in conjunction with the Chicago Public School's legal team for parent cases that became legal
- Trained onboarded Executive assistants to Network Chiefs with the ticketing system (SNOW-Service Now)
- Managed Networks 1,2,4,5 as their only Parent support Administrator. Networks: 1(38 schools), 2 (21 schools), 4 (35 schools), 5 (28 schools)
Billing Coordinator - Northwestern Medicine, Coding & Cache systems - Chicago, IL
(2019-01 - 2021-10)
- Processing and reconciling billing information for Internal Medicine, ER, Pathology, and Medical Nutritional therapy
- Resolving pre-accounts receivable billing edits
- Requesting necessary charge corrections per Physicians, Managers, Directors
- Responding to inquiries related to billing follow-up
- Coordinating dictionary and fee schedule updates
- Attending monthly meetings CE
Patient Access Specialist - Northwestern Medicine, Patient Service Center - Chicago, IL
(2017-09 - 2019-01)
- Verifying patient insurance eligibility through online clearinghouse tools (NDAS, ASF, etc)
- Scheduling and Registering patients in Otolaryngology(ENT: Ear, Nose, & Throat)/Ophthalmology
- Analyzing account activity, identifying issues, initiating appropriate actions/resolutions
- Transferring patients to triage after assessing patient symptoms
Contact Center Rep I - Advocate Medical Group, Advocate Contact Center - Rosemont, IL
(2017-08 - 2017-09)
- Scheduling and Registering patients in Internal Medicine using OTCS and Idx/AMG Flowcast/Triage transfer
