Kaira Turner

Opened parent tickets and escalated Tier 2 & Tier 3 issues to the Parent Support Administrators for resolution Managed the schedule of meetings, activities, network retreats, and deadlines for Chief Terrycita Perry and Deputy Jose Torres Prepared and managed payroll and historical edits for school leaders in N13

Substitute Clerk (Executive Assistant N13) - Chicago Public Schools - Chicago, IL

(2026-05 - 2026-07)

• Opened parent tickets and escalated Tier 2 & Tier 3 issues to the Parent Support Administrators for resolution
• Managed the schedule of meetings, activities, network retreats, and deadlines for Chief Terrycita Perry and Deputy Jose Torres
• Prepared and managed payroll and historical edits for school leaders in N13
• Financially: created purchase orders, budget transfers, and receipting open POs through Enterprise Financial on Oracle for the Chief of Schools and Network staff
• Set up and maintained paper and electronic filing systems for: financial records, principal contracts, travel reimbursements, grade changes, CIWP forms, budget transfers, LSC fundraiser forms, Food & Beverage, discipline reports, payroll historical edits, principal/Ap meeting sign in sheets, and vacation request forms
• Managed confidential and time-sensitive materials
• Opened, read, routed, and distributed incoming mail and answering routine letters
• Oversaw the ordering of office supplies and materials for N13 and prepared documents for internal audits
• Handled related day-to-day requests and other related duties as required
• Set up and broke down our Leadership retreat/Principal retirement ceremony

Financial Representative - Northwestern Mutual (McQuade Financial) - Chicago, IL

(2025-09 - 2026-02)

• Prospecting & following up on leads to create business
• Thoroughly understanding a prospects personal needs and financial goals
• Educating the importance of financial literacy and planning to interested parties
• Establishing relationships with new clients/Maintaining relationships with existing clients
• Providing personalized financial advice to clients
• Recommending suitable financial products and services
• Educating clients about their personalized px plans created by our team
• Staying updated with current market trends
• Ensuring that the highest level of customer service is provided on a consistent basis
• Proficient in CRM software to maintain customer contacts
• Ensuring full compliance with all relevant company policies, procedures, legal, and regulatory requirements

Parent Support Administrator - Chicago Public Schools, Parent Support Center (Office of Network Support) - Chicago, IL

(2021-11 - 2023-06)

• Establishing and sustaining a trusting and credible relationship between all stakeholders in education: Parents/guardians, Community, and School officials (Network Chiefs/ Deputy Chiefs/Executive assistants)
• Investigating, mediating, and resolving equitable parent and community concern resolutions through a single point of contact (one-stop-shop model) via email/phone or one-on-one mediation in person ensuring alignment with CPS policy
• Mediating parent concerns to not reach media platforms/and or the news
• Resolving issues received by the CEO's office Pedro Martinez
• Liaise and partner with: the Office of Policy and Procedure, the CPS law department, Central office departments, and subject matter experts to ensure minimum disruption in the students educational process
• Proficiently using the districts ticket system to manage and maintain electronic case files, student documentation, and investigative notes
• Provided the Network Chief's and Deputy Chiefs with monthly case reports
• Provided depositions in conjunction with the Chicago Public School's legal team for parent cases that became legal
• Trained onboarded Executive assistants to Network Chiefs with the ticketing system (SNOW-Service Now)
• Managed Networks 1,2,4,5 as their only Parent support Administrator. Networks: 1(38 schools), 2 (21 schools), 4 (35 schools), 5 (28 schools)

Billing Coordinator - Northwestern Medicine, Coding & Cache systems - Chicago, IL

(2019-01 - 2021-10)

• Processing and reconciling billing information for Internal Medicine, ER, Pathology, and Medical Nutritional therapy
• Resolving pre-accounts receivable billing edits
• Requesting necessary charge corrections per Physicians, Managers, Directors
• Responding to inquiries related to billing follow-up
• Coordinating dictionary and fee schedule updates
• Attending monthly meetings CE

Patient Access Specialist - Northwestern Medicine, Patient Service Center - Chicago, IL

(2017-09 - 2019-01)

• Verifying patient insurance eligibility through online clearinghouse tools (NDAS, ASF, etc)
• Scheduling and Registering patients in Otolaryngology(ENT: Ear, Nose, & Throat)/Ophthalmology
• Analyzing account activity, identifying issues, initiating appropriate actions/resolutions
• Transferring patients to triage after assessing patient symptoms

Contact Center Rep I - Advocate Medical Group, Advocate Contact Center - Rosemont, IL

(2017-08 - 2017-09)

• Scheduling and Registering patients in Internal Medicine using OTCS and Idx/AMG Flowcast/Triage transfer

MBA - Digital Marketing - Saint Xavier University (2020-05)

B.S. - Public Health Administration - Northern Illinois University (2016-12)