Kaitlin Stokes

Freelance Admin & Customer Support for Small Businesses

I’m a freelance administrative professional with a strong small-business background and a degree in entrepreneurship. I help business owners stay organized, responsive, and focused by handling admin tasks, customer support, scheduling, and operational support. I thrive in fast-moving environments and love building efficient systems that grow with the business.

Skills & services include:

Virtual administrative support

Customer service & inbox management

Scheduling, coordination & follow-ups

Client onboarding & documentation

Operations and process support

Small business systems optimization

Entrepreneurial administrative professional with experience supporting small businesses through operational, administrative, and customer service functions.

Background includes client onboarding, scheduling, inbox and calendar management, documentation, reporting, and day-to-day operations support. Brings a strong understanding of small business needs, process improvement, and customer-focused service, backed by a degree in Entrepreneurship and hands-on experience in fast-paced, multi-department environments.

Bachelor of Science in Business Administration with a concentration in Entrepreneurship (2022). Academic focus on small business operations, organizational management, process improvement, customer experience, and business growth strategy, with practical application through entrepreneurial and real-world business projects.