Kaitlin Yuille

Customer-focused operations leader with extensive experience managing high-performing teams, driving daily operations, and delivering exceptional service across fast-paced environments. Proven success leading staff, assigning workloads, improving workflows, and maintaining operational excellence in both healthcare and retail settings. Strong background in merchandising, team development, scheduling, performance coaching, and customer engagement.

Known for building strong teams, solving problems quickly, and supporting outstanding customer experiences while ensuring efficiency and accountability.

Assistant Manager, Patient Friendly Access - UVA Health Systems - Lynchburg, VA

(2023-07)

• Lead, mentor, and develop 29 staff across Medical Oncology, Radiation Oncology, and Oncology Surgery access teams.
• Build and manage provider scheduling templates for 120+ providers to improve access and clinic efficiency.
• Develop and implement standardized workflows, SOPs, and KPI dashboards.
• Serve as subject matter expert for Epic and Aria Radiation Oncology EMRs.
• Support One Team Access (United workflow) and oversee eHealth records collection.
• Assist with contact center supervision, queue monitoring, and performance coaching.

Mentor, UVA Health Pathway to Growth Mentorship Program - UVA Health Systems - Lynchburg, VA

(2024-08)

Mentor team members across the UVA Health system—primarily Patient Access staff—who are new to UVA or seeking professional growth and advancement within their current roles or other opportunities across the health system.

Supervisor, Patient Friendly Access - UVA Health Systems - Lynchburg, VA

(2023-05 - 2023-07)

• Supervised oncology scheduling teams and reinforced SOP adherence.
• Used metrics and KPIs to guide coaching and staffing decisions.

Patient Access Specialist - UVA Medical Center - Lynchburg, VA

(2020-11)

• Delivered patient-centered service via in-person and contact center interactions.
• Performed insurance verification, complex scheduling, registration, and collections.

Visual Merchandiser Lead - Target

(2021-09 - 2023-05)

• Led execution of visual merchandising strategies and mentored team members.
• Planned workloads to meet sales, productivity, and customer experience goals.

Store Sales Leader - Justice

(2016-07 - 2020-08)

• Oversaw store operations including hiring, onboarding, scheduling, payroll, and performance management.
• Led high-performing teams and drove consistent sales and customer experience results.

Home Health Aide - Public Partnership LLC

(2018-07 - 2019-03)

• Provided personal care, medication support, vital sign monitoring, and mobility assistance.
• Maintained accurate documentation and supported patient independence.

Sales & Support Generalist Lead - Victoria's Secret

(2013-11 - 2016-06)

• Supervised merchandising, replenishment, and sales floor execution.
• Trained staff and consistently exceeded sales goals.

Associate of Science - Business Management - Central Virginia Community College (2026-06)

Advanced Diploma - William Campbell High School (2010-06)