Kaitlyn Kaufman

Compassionate and dependable professional with 3+ years of hands-on experience in patient care, direct support for individuals with disabilities, and customer-facing roles. Adept at creating a calm, welcoming environment, communicating with empathy and discretion, and supporting clients with diverse and sensitive needs. Skilled in multi-line phone handling, scheduling support, and interdisciplinary team communication.

Committed to upholding client dignity and confidentiality in every interaction.

Deli Clerk at Smith's Grocery (2026-03 – Present)

• Delivered attentive, friendly service to a high volume of diverse customers daily
• Maintained food safety standards and a clean, organized workspace
• Managed inventory and restocked supplies efficiently
• Prepared and packaged products with accuracy and attention to detail

Lunch Advisor at Cook Elementary (2025-08 – 2026-03)

• Supervised students in a structured environment, promoting safety and positive behavior
• De-escalated conflicts calmly and communicated student concerns to staff
• Assisted with daily logistics including meal distribution and environment organization
• Built rapport with students and maintained a respectful, supportive atmosphere

Direct Support Aide at Danville Services (2025-03 – 2025-08)

• Provided in-home and facility care for adults with physical and developmental disabilities
• Assisted with personal care, meal preparation, and daily living activities
• Maintained a safe, clean environment and documented care activities

Phone Bank Teller at Charlie Financial (2024-05 – 2024-07)

• Managed high volume of inbound calls, directing clients professionally and efficiently
• Resolved customer inquiries with patience and clear communication via phone and chat
• Maintained accurate records and provided information on services with confidence

Personal Care Assistant at Interim Health (2023-12 – 2024-03)

• Provided compassionate one-on-one care for clients in their homes
• Supported daily personal care needs while preserving client dignity and independence
• Offered consistent companionship that contributed to clients' emotional wellbeing

Temp – Lifetime Products at Elwood Staffing (2023-07 – 2023-12)

• Demonstrated reliability and attention to detail in a fast-paced production environment
• Tracked and managed material inventory with accuracy
• Worked independently and met daily production expectations

Direct Support Giver at North Eastern Services (2023-01 – 2023-07)

• Taught clients self-care, meal planning, and basic financial management skills
• Administered medications as directed by supervising physicians
• Responded to emergency situations with composure, prioritizing client safety

Crew Member at Burger King (2021-08 – 2023-01)

• Obtained food safety certification and applied standards consistently
• Provided friendly, efficient service in a high-traffic customer environment
• Supported team operations including inventory, cleaning, and daily prep

High School Diploma – Clearfield High School