Customer Service
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I’m Kaitlyn — a determined, resourceful woman who shows up for her family with both strength and heart. I balance a lot, but I move through it with purpose. Whether I’m navigating government portals, advocating for my mom, or planning a better future for my son, I stay organized, persistent, and focused on solutions.
I’m the kind of person who learns fast, adapts quickly, and doesn’t shy away from challenges. I’m building a stable future for my family, working toward my CPC certification, and laying the groundwork for long-term security through homeownership and smart planning. I’m proud of the life I’m creating — not perfect, but intentional, steady, and full of love.
Experienced in customer service, data entry, and remote communication tools, with a proven ability to troubleshoot technology, manage confidential information, and provide compassionate support. Recognized for strong problem‑solving skills, reliability, and the ability to learn new systems quickly. Demonstrates empathy, professionalism, and a commitment to helping others while maintaining high standards of organization and follow‑through.
Completed coursework in medical coding with a strong focus on CPT, ICD‑10‑CM, and HCPCS guidelines. Gained hands‑on experience interpreting clinical documentation, applying coding rules accurately, and preparing for the CPC certification exam. Demonstrated strong attention to detail, fast learning, and the ability to navigate digital learning platforms and coding tools effectively.
Currently building advanced proficiency to support a transition into remote medical coding and healthcare administration roles.